Skip to main content

As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.

Make complaint mobille CTA

Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

Decorative image

How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Complaints about aged care services last month

File icon
846
New complaints received last month
Search icon
1,244
Open complaints being worked on
Circle with a tick icon
928
Complaints closed last month*

*some complaints closed may have been
received in previous months

icon for enquiries
96%
Enquiries finalised within 7 days
icon for complaints
78%
Complaints finalised within 60 days
icon for responses
69%
Customer survey responses with rating of satisfied or higher
icon for outcome
78%
Complaints finalised with a positive outcome for complainant

Trust is built in drops and lost in buckets – Why Open Disclosure Matters

Open disclosure provides a meaningful opportunity for providers and workers to partner with older people to remedy situations when things go wrong. More than that, it can help to restore trust and confidence in service delivery and can prevent recurrence.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday