As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians.
Latest updates
Complaints about aged care services last month
843
New complaints received last month
1,319
Open complaints being worked on
917
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
79%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
80%
Complaints finalised with a positive outcome for complainant
A new regulatory strategy for aged care
This webinar introduced our new draft Regulatory Strategy. This document describes how we will deliver on our commitment to safeguard and protect older people. It outlines how we hold providers and workers to account and how we will engage with them. Importantly, it also tells older people and their families, as well as providers and workers, what they can expect from us.