Aged Care Complaints Commissioner

Annual Reports

The Aged Care Complaints Commissioner’s annual reports describe the types and numbers of complaints we see and how we deal with them and it includes case studies showing how complaints can improve care and services. It also highlights the work we are doing to assist people to raise their concerns with services and to improve the way aged care services respond to complaints.

Annual Report 2017-18

The Aged Care Complaints Commissioner Annual Report 1 July 2017 – 30 June 2018 is the last
annual report which covers a full financial year of operations by the Aged Care Complaints Commissioner.

Annual Report 2017-18 (Word 1118 KB)

Annual Report 2017-18 (PDF 2786 KB)

Annual Report 2016-17

The Aged Care Complaints Commissioner Annual Report 1 July 2016 – 30 June 2017 is the first
annual report which covers a full financial year of operations by the Aged Care Complaints Commissioner.

Annual Report 2016-17 (Word 1035 KB)

Annual Report 2016-17 (PDF 2453 KB)

Annual Report 2015-16

The Aged Care Complaints Commissioner Annual Report 1 July 2015 – 30 June 2016 is the first
annual report since the transition from the former Aged Care Complaints Scheme and Aged Care Complaints Commissioner to the Aged Care Complaints Commissioner on 1 January 2016.

Annual Report 2015-16 (Word 1349 KB)

Annual Report 2015-16 (PDF 1283 KB)