Supporting the Commissioner is a Complaints Commissioner, an Assistant Commissioner, a Chief Clinical Advisor and a team of Executive Directors with diverse experience and expertise.
Louise joined the Commission in May 2023 and brings significant experience and expertise in building and leading high performing teams in demanding work environments, reviewing, refining and/or redesigning work processes to improve service delivery, and forming strong, productive working relationships with a diverse range of stakeholders.
Louise has more than 20 years’ experience developing government policy, program management and service delivery in areas such as administrative law reform, investigations, enforcement and compliance monitoring, trauma informed dispute resolution and restorative justice.
Prior to joining the Commission, Louise held senior positions in the Office of the National Data Commissioner and the Office of the Commonwealth Ombudsman, including acting Deputy Ombudsman for a year. Before this, Louise was responsible for Complaints Management and Education and leading the Defence Abuse Response program within the Office of the Commonwealth Ombudsman. Drawing on her complaints handling, investigation and trauma informed dispute resolution expertise, Louise was seconded to the Department of Prime Minister and Cabinet supporting the Review of the Parliamentary Workplace: Responding to Serious Incidents. Earlier in her career, Louise worked as the ACT District Registrar for the Administrative Appeals Tribunal, managing and overseeing the workflow including lodgements, and conducting alternative dispute resolution processes, conciliations and case management conferences.
Louise began her public service as an officer in the Australian Army and is admitted to practise as a legal practitioner in the ACT.
Assistant Commissioner, Sector Capability
Lisa Peterson PSM
Lisa joined the Commission in February 2022 and brings significant expertise in driving transformational change, partnering with senior stakeholders to develop and deliver capability building programs across a broad range of industry sectors.
Lisa has more than 25 years’ public sector experience leading innovative program design and implementation across diverse areas including aged care, regional development, natural disaster emergency response, technology based innovation, advanced manufacturing, energy and environment.
Prior to joining the Commission, Lisa worked as Assistant Secretary in the Australian Department of Health where she played a key leadership role in the Commonwealth’s response to COVID-19 including leading the COVID-19 vaccine rollout for aged care residents and workers. This outstanding public service was recognised in the 2022 Queen’s Birthday Honours list with Lisa being awarded a Public Service Medal.
Lisa previously led the establishment of the Business Grants Hub, a whole of government centre of excellence in program design and administration under a shared services model.
Lisa holds a Bachelor of Arts with a double major in Political Economy and Psychology and postgraduate qualifications in Public Policy and Finance.
Chief Clinical Advisor
Dr Melanie Wroth
Dr Wroth graduated in medicine from the University of Sydney in 1981 and became a Fellow of the Royal Australasian College of Physicians in 1992. She began her longstanding involvement in medical care for older Australians in 1990.
Dr Wroth is a Senior Staff Specialist in Geriatric Medicine at Royal Prince Alfred Hospital. She has been extensively engaged in clinical teaching especially in Geriatric Medicine and is a Clinical Senior Lecturer in the Faculty of Medicine and Health, University of Sydney. She has been a consultant to the NSW Medical Council and is a senior member of the Guardianship Division of the NSW Civil and Administrative Tribunal.
Ann Wunsch – Approvals, Compliance and Investigations
Ann has been with the Aged Care Quality and Safety Commission since its inception in 2019, and prior to her current role she held the position of Executive Director, Quality Assessment and Monitoring Operations.
Ann has significant experience in the aged care sector having held a number of senior roles at the former Australian Aged Care Quality Agency and its predecessor, the Accreditation Agency, including General Manager of the Education Division, and General Manager of the Operations Division.
Prior to joining the Accreditation Agency in 2005, Ann worked in the disability services sector in NSW for over 20 years in a range of roles from management of services in non-government agencies, serving on non-government boards of management, providing policy advice to the NSW Government and working within regulatory environment. From 2004 – 2014, Ann served as a part-time member of the NSW Administrative Decisions Tribunal, in the Guardianship and Protected Estates division.
Ann has been a surveyor for the International Society for Quality and Safety in Healthcare (ISQua) since 2010 and represented the Commission on the ISQua Accreditation Council until 2022.
Tara Pamula – Engagement, Education and Communication
Tara joined the Commission in June 2022, bringing over 20 years’ experience in the public sector in regulatory compliance, service delivery and transformational projects.
Tara comes to the Commission from Services Australia where she was most recently the National Manager Debt and Integrity Projects. Her work in a regulatory compliance environment has afforded her a keen appreciation of effective relationships with key stakeholders. She has a strong track record of achievement in developing and implementing successful stakeholder engagement strategies, and preparing and communicating fit-for-purpose information for diverse audiences.
Tara has extensive leadership experience developing and leading transformational projects to deliver improved customer outcomes including using data-driven techniques to inform compliance action.
Tara holds a bachelor degree in Behavioural Science and postgraduate degree in Public Administration.
Shelley Castree-Croad – Enterprise Governance and Corporate Operations
Shelley is a senior executive with a proven track record of lifting the performance of highly complex services through engaging staff, creating a shared vision, drive and creative thinking.
Prior to joining the Commission in 2020, Shelley was the Chief Operating Officer at Austin Health in January 2018 and previously held the role of Chief Executive Officer at Calvary Health Care Kogarah from June 2015. Shelley is a Graduate of the Australian Institute of Company Directors and served on the Board of the Health Services Association of New South Wales from and as an Alternate Director of the Victorian Comprehensive Cancer Centre.
Shelley's experience is underpinned by a Master of Health Administration, a Diploma in Professional Studies (Clinical Practice) and an extensive clinical background in critical care within Australia and the United Kingdom.
Peter Edwards – Financial and Prudential regulation
Peter has a strong interest in the relationship between organisational governance, operational design and delivery of quality services.
Prior to joining the Commission in February 2022, Peter was a/g Deputy Chief Executive and Deputy Registrar Personal Property Securities at the Australian Financial Security Authority where he played a lead role in modernising the regulation of the personal property securities and personal insolvency systems.
Peter has worked in a variety of senior regulatory, service delivery and oversight roles across the public sector. This includes the Office of the Commonwealth Ombudsman where he led work significantly improving investigatory functions through the implementation of an effective national delivery model.
Peter holds a Bachelor of Law and Legal Practice and Bachelor of Health Science (nursing). He is a graduate member of the Australian Institute of Company Directors.
Michelle Bampton – Intake and Complaints Resolution Group
Michelle has more than 20 years’ experience working in a range of government and leadership roles across the ageing and disability sectors.
Prior to joining the Aged Care Quality and Safety Commission, Michelle worked with the NDIS in a number of senior leadership positions with a focus on the development of operational guidance and leadership of transformational change. She has extensive leadership experience in the areas of complaints and quality standards and brings both a passion for and expertise in person centred policy and practice.
Michelle previously led the Home and Community Care program in South Australia, and has extensive experience working with service providers and in frontline service delivery.
Michelle holds a Bachelor of Arts in psychology and has postgraduate qualifications in public sector management from the Royal Melbourne Institute of Technology.
Anthony Speed – Quality Assessment and Monitoring
Anthony has nearly 30 years’ experience in public sector health and social services policy design, program delivery and regulatory roles. Prior to joining the Commission, Anthony worked in senior executive roles in the Australian Government Department of Health, where he led the Aged Care Compliance functions before transitioning to the Commission in 2020.
He previously worked across the Health portfolio in national health reforms, and as state manager with a primary focus on stakeholder engagement and policy delivery in several states. Prior to the APS, Anthony worked in health promotion roles in the community sector and has served as a board member for several not-for-profit organisations.
Anthony has an interest in inclusive care and consumer experience in the regulation of health services, particularly in relation to responsive regulatory practice. Anthony holds a Bachelor of Arts (Hons, University of Tasmania) and a Master of Public Administration (ANZSOG, Monash).
Emma Jobson – Regulatory Policy and Intelligence
Emma brings significant experience working across health and social services in policy design, program implementation and service delivery.
She has over 10 years’ experience in senior roles in the Australian Public Service, including as State Manager of the NSW/ACT Office of the Department of Health where she led the implementation of aged care regulation, and health care programs across aged and primary health care.
Most recently she has held national roles leading the design and implementation of regulation in aged care compliance. Emma has also held corporate leadership roles and brings expertise in organisational redesign, capacity building and change management.
Emma has a Bachelor of Social Work (Hons) from the University of New South Wales.
Pam Christie – Strategic Capability
Pam has extensive experience working across a range of government, statutory and senior executive roles in the areas of regulation and education for over 30 years.
Pam has responsibility for leading the Commission’s strategic capability projects for the sector and supporting key stakeholder engagements including the Aged Care Quality and Safety Advisory Council.
Prior to joining the Australian Aged Care Quality Agency, predecessor of the Commission, Pam worked as an Executive Director at the Australian Skills Quality Authority with responsibility for leading student-centred reforms to the national regulatory model. Pam was previously the Managing Director of TAFE NSW, with responsibility for forging partnerships and driving transformational change across the organisation to position TAFE NSW for success in a more contestable environment.
She is a member of the Australian Institute of Company Directors, an Honorary Senior Fellow, L H Martin Institute, University of Melbourne and a graduate of the ANZSOG Executive Fellows Program.