Dr Melanie Wroth, Chief Clinical Advisor
Dr Wroth graduated from the University of Sydney in 1981 and became a Fellow of the Royal Australasian College of Physicians in 1992. She began her longstanding involvement in medical care for older Australians in 1990.
Dr Wroth is a Senior Staff Specialist in Geriatric Medicine at Royal Prince Alfred Hospital. She has been extensively engaged in clinical teaching especially in Geriatric Medicine, and is a Clinical Senior Lecturer in the Faculty of Medicine and Health, University of Sydney. She has been a consultant to the NSW Medical Council, and is a senior member of the Guardianship Division of the NSW Civil and Administrative Tribunal.
Ann Wunsch, Executive Director Provider Approvals and Compliance
Ann Wunsch has held a number of roles over the past decade at the former Australian Aged Care Quality Agency and its predecessor, the Accreditation Agency, including General Manager of the Education Division, and General Manager of the Operations Division.
Prior to joining the Accreditation Agency in 2005, Ann worked in the disability services sector in NSW for over 20 years in a range of roles from management of services in non-government agencies, serving on non-government boards of management, providing policy advice to the NSW Government and working within regulatory environment. From 2004 – 2014, Ann served as a part-time member of the NSW Administrative Decisions Tribunal, in the Guardianship and Protected Estates division.
Ann has been a surveyor for ISQua since 2010 and represents the Commission on the ISQua Accreditation Council.
Pam Christie, Executive Director, Industry Engagement and Communications
Pam Christie has extensive experience working across a range of government, statutory and senior executive roles in the areas of regulation and education for over 20 years.
Prior to joining the Aged Care Quality and Safety Commission, Pam worked as Executive Director, Regulatory Operations at the Australian Skills Quality Authority with responsibility for leading student-centred reforms to the national regulatory model. Pam was previously the Managing Director of TAFE NSW, with responsibility for forging partnerships and driving transformational change across the organisation to position TAFE NSW for success in a more contestable environment.
She is a member of the Australian Institute of Company Directors, an Honorary Senior Fellow, L H Martin Institute, University of Melbourne and a graduate of the ANZSOG Executive Fellows Program.
Shona Reid, Executive Director Complaints Resolution Group
Shona has had a public sector career spanning 20 years, including a period of time consulting in the private sector.
She has worked at the senior executive level in a number of small and large federal government departments, specialising in organisational change, dispute resolution, customer service, stakeholder engagement, HR and large scale project management.
In 2015, Shona led the transitioning of the Aged Care Complaints Scheme from the Department of Health to being run by an independent Aged Care Complaints Commissioner, and took up the role of Assistant Aged Care Complaints Commissioner, for 3 years.
Shelley Castree-Croad, A/g Chief Operating Officer
Shelley is a senior executive with a proven track record of lifting the performance of highly complex services through engaging staff, creating a shared vision, drive and creative thinking.
Shelley was appointed as the Chief Operating Officer at Austin Health in January 2018 and previously held the role of Chief Executive Officer at Calvary Health Care Kogarah from June 2015. Shelley is a Graduate of the Australian Institute of Company Directors and served on the Board of the Health Services Association of New South Wales from and as an Alternate Director of the Victorian Comprehensive Cancer Centre.
Shelley's experience is underpinned by a Master of Health Administration, a Diploma in Professional Studies (Clinical Practice) and an extensive clinical background in critical care within Australia and the United Kingdom.
Nicola Dunbar, National Manager Organisational Development
Nicola Dunbar has a background in health research, program management and policy development and has worked for government, universities and non-government organisations at local, state and national levels. She has a PhD in neuropsychology and HIV infection, and a Master in Policy.
Prior to joining the Commission in February 2019, she spent 12 years at the Australian Commission on Safety and Quality in Health Care as its Director of Strategy.
Anthony Speed, Executive Director Quality Assessment and Monitoring
Anthony has over 25 years’ experience in health and social services policy design, program delivery and regulatory roles. Prior to joining the Commission, Anthony worked in senior executive roles in the Australian Government Department of Health, where he most recently led the Aged Care Compliance functions before transitioning to the Commission on 1 January 2020.
He previously worked across the Health portfolio in a National Health Reform executive role, and as state manager with a primary focus on stakeholder engagement and policy delivery in several states. Prior to the APS, Anthony worked in health promotion roles in the community sector and has served as a board member for several not-for-profit organisations.
Anthony holds a Bachelor of Arts (Hons) and a Master of Public Administration (ANZSOG, Monash).
Sally Ross, National Operations Manager Complaints Resolutions Group
Sally Ross has extensive experience in public administration in health and community services including in complaints resolution, program management and delivery and human resources management.
Prior to taking on her current role Sally was Director Complaints Operations for NSW/ACT for five years. Sally holds a Bachelor of Arts (Hons) and a Graduate Diploma in Communications.
Emma Jobson, Executive Director Regulatory Policy and Performance
Emma Jobson brings significant experience working across health and social services in policy design, program implementation and service delivery.
She has over 10 years’ experience in senior roles in the Australian Public Service, including as State Manager of the NSW/ACT Office of the Department of Health where she led the implementation of aged care regulation, and health care programs across aged and primary health care.
Most recently she has held national roles leading the design and implementation of regulation in aged care compliance. Emma has also held corporate leadership roles and brings expertise in organisational redesign, capacity building and change management.
Emma has a Bachelor of Social Work (Hons) from the University of NSW.