We use registered quality assessors to assess aged care providers against the Aged Care Quality Standards. Assessors also provide education and promote improvement.
They must follow the quality assessor obligations.
View our current register of quality assessors.
Quality assessor obligations
- adhere to the Quality assessor code of conduct
- complete any mandatory training required by the Commissioner
- complete at least 15 hours of professional development annually as the Commissioner approves, including any mandatory training
- conduct at least 2 comprehensive performance assessments as a quality assessor in the 12 months before the expiration of the registration
- inform the Commissioner if convicted of a serious offence (murder or sexual assault or convicted of and sentenced to imprisonment for any other form of assault)
- comply with the Commission’s Vaccination Policy
- comply with the Quality Assessor Conflict of Interest Policy
- have no current parallel engagement with the aged care or health care industry* unless otherwise approved due to circumstances specified by the Commissioner
- remain employed or under a contractual obligation to perform the duties of a quality assessor for the Commission.
*Parallel engagement or parallel aged care or health care industry engagement means current:
- ongoing, non-ongoing, temporary or casual employment in the aged care industry
- provision of consultancy, advice, coaching, expertise or training within the aged care industry
- ongoing, non-ongoing, temporary or casual employment in the health care industry where the predominant focus is on supporting aged care
- ongoing, non-ongoing, temporary or casual employment in another industry where the predominant focus is on supporting aged care
- ongoing, non-ongoing, temporary or casual employment with a state or territory government in a role that supports or is related to aged care
- occupancy of a position on a board or governing body of an aged care provider
- holding individual membership of an aged care peak or representative body.
Quality assessor code of conduct
Quality assessors must comply with the assessor's code of conduct as follows.
- act professionally and accurately report findings in a consistent and unbiased manner
- perform quality assessor functions and exercise of powers in accordance with the Commission procedures and policies
- maintain professional standards of dress and behaviour, and wear my registration badge when on Commission assignments
- respect the in-house rules of any organisation I visit, and keep my mobile phone turned off or silent during all visits
- maintain my competence and knowledge of contemporary practice
- not misrepresent my own or any other individual’s qualifications, competence or experience, nor undertake auditing work beyond my expertise
- disclose to the Commission any current or prior working or personal relationships that may be seen as a conflict of interest or that may influence my judgment
- not enter into any activity that may be in conflict with the best interests of the Commission, or that would prevent the performance of my duties in an objective manner
- adhere to the requirements of the Aged Care Quality and Safety Commission Act 2018 and the Privacy Act 1988 and not discuss or disclose any information relating to an assessment of a provider's performance unless required to by law
- not represent any other business interests while conducting assignments for the Commission
- not use my registration as an assessor to promote any business in which I may have an interest
- not accept any inducement, commission, gift or any other benefit from any interested party
- not communicate false, erroneous or misleading information that may compromise the integrity of any assessment of a provider's performance
- not act in any way that would prejudice the reputation of the Commission, assessors or the process of assessing a provider's performance
- cooperate fully with any enquiry in the event of any complaint about my performance as an assessor or any alleged breach of this code.
Conflict of interest
Assessors must disclose and manage any real or perceived conflicts of interest that may influence or be perceived to influence decisions or advice.
Becoming a registered assessor
Assessors must be registered under the Aged Care Quality and Safety Commission Rules 2018.
To become a registered quality assessor, you must:
- be successful in a quality assessor recruitment or procurement exercise (find current vacancies on our Careers page)
- submit a valid registration application (we give you an application pack after recruitment)
- complete our Quality Assessor Training Program (QATP) and orientation program.
We don’t guarantee to give work to all registered assessors.
QATP and orientation program
These programs train assessors to determine the performance of aged care services. You must do a competency-based assessment before completing the QATP.
Pre and post-course activities and on-the-job training support the programs.
Only we run these programs and only after recruitment.
Assessors must apply for a further period of registration to stay registered.
For more on re-registration, see our Quality assessor re-registration information sheet (PDF, 160.86 KB) or Quality assessor re-registration information sheet (DOCX, 163.31 KB).
Find out more
For more information about quality assessor registrations, contact us:
Quality Assessor Registration Team
Aged Care Quality and Safety Commission
GPO Box 9819
Brisbane QLD 4001