Skip to main content

The Aged Care Quality and Safety Commission (the Commission) has a role in ensuring providers, including Commonwealth-funded aged care service providers, comply with their responsibilities under the Aged Care Act 1997 (the Act), or funding agreement. 

If the Commission is concerned that a provider is not complying with their responsibilities, it will formally notify them of the Commission’s concerns, through a Notice of Intention to Give Directions (Notice), and provide them with an opportunity to respond to those concerns.     

If a provider does not respond or does not satisfy the Commission that they are compliant with their responsibilities, the Commissioner may issue the provider with Directions.

Directions outline the actions the provider is required to undertake (including necessary timeframes) in order to meet its responsibilities. 

Under the Aged Care Quality and Safety Commission Rules 2018, providers are required to comply with a Direction.

Note: A Direction is not a Notice of Non-compliance (NNC). If an approved provider fails to comply with a Direction, the Commissioner may initiate compliance action under Part 7B of the Commission Act. 

If the service provider of a Commonwealth-funded aged care service fails to comply with the direction, the Commonwealth may initiate action under the funding agreement that relates to the service.

Monthly register of Directions issued - all actions with redactions

Redactions have been made to protect the privacy of care recipients and complainants.

Service name Approved provider Date Direction signed Actions to be met by Summary of actions to be met
Wynwood Nursing Home Wynwood Nursing Home Pty Ltd 13/09/2019 11/10/2019 Wynwood nursing home
Bupa Seaforth Bupa Aged Care Australia Pty Ltd 23/07/2019 20/08/2019 Bupa Seaforth summary
Best in Care Australia Revive and Replenish Pty Ltd 30/08/2019 28/11/2019 Best in Care Australia summary

Click on the links to see the full content of the directions issued for each service. 


Wednesday, 1 July 2020 - 2:48pm