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Non-compliance

The Aged Care Quality and Safety Commission (Commission) takes a risk-based approach to monitoring the quality of care and services provided by providers of aged care services. 

When the Commission determines that a provider of a service is non-compliant with their responsibilities under the Aged Care Act 1997, the Aged Care Principles or its Commonwealth funding agreement, the Commission will notify the provider of the non-compliance and any regulatory actions taken in response to the non-compliance.

Detailed information about the Commission’s regulatory actions can be found in the Commission’s Regulatory Strategy.

Register of non-compliance and regulatory actions

From July 2020 the Commission will publish in a register all  non-compliance by providers with their responsibilities for residential services and home services determined by the Commission and regulatory actions taken in response to the non-compliance.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

NB Information for July 2020 will be published shortly.

A Regulatory Bulletin outlining the Commission’s publication policy can be accessed here.

*For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. 

^More details about the Non-Compliance Notices and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website. More information about the Notices to Agree issued by the Commission can be found on the Notices to Agree page.

Non-compliance will be published on this page for four weeks, after which they will be moved to an archives page.  

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Wednesday, 1 July 2020 - 4:03pm