Skip to main content

Notices to agree

NB Details of Notices To Agree issued from July 2020 onwards can be found on the My Aged Care website, via the non-compliance tracker – click here to view and use the tracker

The Aged Care Quality and Safety Commission (the Commission) has a role in ensuring providers, including Commonwealth-funded aged care service providers, comply with their responsibilities under the Aged Care Act 1997 (the Act), or funding agreement. 

Where a provider’s non-compliance has resulted in the Commission considering revoking their approval to deliver aged care through a sanction, the Commission may – in certain circumstances – first issue the provider a Notice to Agree (NTA). These circumstances include where:

  • the provider has failed to give an undertaking to remedy their non-compliance 
  • failed to comply with an undertaking to remedy their non-compliance
  • made submissions in response to a non-compliance notice that are unsatisfactory, or 
  • where the Commissioner is satisfied the provider’s non-compliance poses an immediate and severe risk to the safety, health and well-being of care recipients

An NTA sets out actions a provider is required to do (including necessary timeframes). Should a provider fail to agree, their approval to provide Australian Government subsidised aged care may be revoked. Once a provider has agreed to an NTA, they are required to do the actions they’ve agreed to. If they don’t they may be sanctioned. 

Redactions have been made to protect the privacy of care recipients

Service name Approved provider Date notice issued Action to be met by Summary of actions to be met
June        
St Elizabeth Home St Elizabeth Home Ltd 20 June 2020 25 September 2020 St Elizabeth Home Notice to agree
May        
Newmarch House Anglicare Sydney 6 May 2020 5 August 2020 Newmarch House Notice to agree
April        
HammondCare - Miranda HammondCare 9 April 2020 22 July 2020 HammondCare Miranda Notice to agree
March        
St Vincent’s Care Services Heathcote             St Vincent’s Care Services Ltd 25 March 2020 1 July 2020  St Vincent’s Care Services Heathcote Notice to agree
Minda Nursing Home             Minda Incorporated 24 March 2020 24 June 2020 Minda Nursing Home Notice to agree

 

Changed
Thursday, 1 October 2020 - 2:34pm