Research reports for Consumer Experience Reports in residential aged care services
This page relates to the Consumer Experience Report in residential aged care services. Also see our Consumer Experience Reports introductory page.
The Aged Care Quality and Safety Commission is committed to evidence-based approaches and continuous improvement in quality assessment practices. We commission academic and social research to inform our work, where relevant. You can view our research reports below.
Pilot study: Development of core consumer interview questions for use in Consumer experience reports
In 2017, the former Australian Aged Care Quality Agency commissioned Professor Yvonne Wells of the Lincoln Centre for Research on Ageing (La Trobe University), to develop and pilot interview questions for inclusion in the Consumer Experience Reports.
Literature review: Drivers of choice and quality domains in Aged Care
During 2016, the former Australian Aged Care Quality Agency commissioned Professor Yun-Hee Jeon of the University of Sydney to complete a literature review. The focus of the review was on the key drivers of choice and the quality domains of interest to consumers of residential aged care in Australia.
Social research: Informing Consumer experience reports
During 2016, Ideas Group Australia was commissioned to conduct social research and identify the quality domains that are important to consumers when choosing an aged care home and once living within the home. These domains formed the basis of question development for the CERs.
The findings from this social research and a snapshot from the literature review from the University of Sydney are documented in an infographic for the former Australian Aged Care Quality Agency.
View the infographic (PDF, 1.41 MB)