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Home Services Consumer Survey

The Aged Care Quality and Safety Commission is undertaking a Consumer Engagement Survey for Home Care Package (HCP) services starting in June. The survey aims to better understand the quality of care being provided to aged care consumers by service providers.

During the COVID-19 pandemic, the survey will be conducted over the telephone, with a target of 5,000 respondents. Consumers, or their representatives, will be reminded that taking part in the survey is voluntary and they can choose not to participate.

The survey will cover aspects of the Aged Care Quality Standards, such as whether consumers are treated with respect, do staff follow up when issues are raised, the frequency that services are updated, and how services could be improved. You can view the questions on our website.

Approved providers of home care have been notified of this survey.

Consumer contact details for this survey were provided by the Department of Health, in accordance with existing legislation, for the purposes of exercising the Commission’s functions. The survey findings will help inform the Commission’s regulatory activities.

Information on the outcomes of the survey will be published on the Commission’s website.


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