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Non-compliance with the Quality Standards

The Aged Care Quality and Safety Commission (Commission) seeks to protect and enhance the safety, health, well-being and quality of life of aged care consumers; and promote consumers’ confidence and trust in the quality and safety of Australian Government funded aged care services.

When an Assessment Team identifies evidence during a performance assessment that the care and services provided in a service do not meet the Quality Standards, the Commission will consider whether the provider complies with the Quality Standards.

The Commission’s response to non-compliance will be risk-based and proportionate to ensure the service returns to compliance and addresses any risks to the safety, health and wellbeing of consumers. 

Refer to Regulatory Bulletin Responding to non-compliance with the Aged Care Quality Standards and our Continuous improvement page for more information on how the Commission will respond and manage non-compliance with the Quality Standards.

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