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Assessment processes

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner. As these take effect from 1 January 2020, the content on this page is currently undergoing review. For a summary of key changes, please click here


These pages contain information for aged care service providers on the regulatory functions of the Aged Care Quality and Safety Commission, including assessment and monitoring. Our assessment processes help ensure quality of care and services for consumers in accordance with the Aged Care Quality Standards (Quality Standards).

The focus of assessment contacts undertaken for the purpose of performance assessment against the Quality Standards or to identify whether there is a need for a review audit/quality review of a service is determined by a consideration of:

  • areas of risk identified for the service;
  • areas previously notified for improvement and subject to a timetable for improvement;
  • requirements of Quality Standards that have high prevalence of non-compliance across the sector;
  • current sector-wide strategies of the Commission such as a focus on infection control; and
  • other relevant information provided to the Commission

For more information, see our Assessment Contacts page.

Quick links

Use the links below access information and topics related to the Commission's assessment processes.

See Resource library for links to the Standards, Letters & Posters, Home Reports, Publications and other resources.

See Providers home page for a full overview of Provider content.

Friday, 3 January 2020 - 2:32pm