These pages contain information for aged care service providers on the regulatory functions of the Aged Care Quality and Safety Commission, including assessment and monitoring. Our assessment processes help ensure quality of care and services for consumers in accordance with the Aged Care Quality Standards (Quality Standards).
The focus of assessment contacts undertaken for the purpose of performance assessment against the Quality Standards or to identify whether there is a need for a review audit/quality review of a service is determined by a consideration of:
- areas of risk identified for the service;
- areas previously notified for improvement and subject to a timetable for improvement;
- requirements of Quality Standards that have high prevalence of non-compliance across the sector;
- current sector-wide strategies of the Commission such as a focus on infection control; and
- other relevant information provided to the Commission
For the period of 1 July 2019 to 1 September 2019, assessment contacts (unless determined by matters as above) will focus on:
- Standard 1 – Consumer dignity and choice and/or
- Standard 6 – Feedback and complaints.
For more information, see our Assessment Contacts page.
Use the links below access information and topics related to the Commission's assessment processes.
- Accreditation and re-accreditation
- Assessment contacts
- Quality review
- Review audits
- Continuous improvement
- Non-compliance with the Standards
- Serious risk
- Reconsideration and review
- Accreditation Fees
- Frequently Asked Questions
- Letters and Posters collection
See Resource library for links to the Standards, Letters & Posters, Home Reports, Publications and other resources.
See Providers home page for a full overview of Provider content.