Commission Act and Rules
From 1 January 2020, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) have changed. For information about key changes for providers, please see our Commission Act and Rules page.
Reconsideration of regulatory decisions: information for approved providers
The Commission Rules provide for reconsideration and review of certain decisions (reviewable decisions) made by the Commissioner. A provider can request reconsideration by the Commission of a reviewable regulatory decision. A provider can apply to the Administrative Appeals Tribunal (AAT) for review of the reconsideration decision.
For more information about the Commission’s process and responsibilities relating to its reconsideration of reviewable regulatory decisions, refer to Regulatory Bulletin – Reconsideration of regulatory decisions.
Applying for reconsideration of a decision
An approved provider may request reconsideration of a regulatory reviewable decision. The request for reconsideration must:
- be made in writing to the Commission
- set out the reasons for the request
- be given to the Commissioner within 14 days after the approved provider is notified of the original decision.
The Commission has developed the application for reconsideration form to assist providers with the reconsideration application process.
Applications for reconsideration are to be submitted either:
Email
reconsideration@agedcarequality.gov.au
Please use ‘Director Regulatory Policy – Urgent request for reconsideration’ in the email subject.
Mail
Attn: Director Regulatory Policy
Urgent Request for Reconsideration
PO Box 773
Parramatta NSW 2124
Reconsideration of registration decisions: Information for quality assessors
A quality assessor (or previous quality assessor) may request for a decision to cancel or refuse their registration to be reconsidered by the Commission. The request for reconsideration must:
- be made in writing to the Commission
- set out the reasons for the request
- be given to the Commissioner within 14 days after the quality assessor is notified of the original decision.
Email:
registrar@agedcarequality.gov.au
Please use ‘Director Regulatory Policy – Urgent request for reconsideration – Quality Assessor Registration’ in the email subject.
Mail:
Attn: Director Regulatory Policy
Urgent Request for Reconsideration – Quality Assessor Registration
PO Box 773
Parramatta NSW 2124