Commission Act and Rules
From 1 January 2020, the Aged Care Quality and Safety Commission Rules 2018 (Commission Rules) have changed. For information about key changes for providers, please see our Commission Act and Rules page.
Reconsideration of regulatory decisions: information for approved providers
The Commission Rules provide for reconsideration and review of certain decisions (reviewable decisions) made by the Commissioner. An approved provider can request reconsideration by the Commission of a reviewable regulatory decision. An approved provider can apply to the Administrative Appeals Tribunal (AAT) for review of the reconsideration decision.
For more information about the Commission’s process and responsibilities relating to its reconsideration of reviewable regulatory decisions, refer to Regulatory Bulletin – Reconsideration of regulatory decisions.
Applying for reconsideration of a decision
An approved provider may request reconsideration of a regulatory reviewable decision. The request for reconsideration must:
- be made in writing to the Commission
- set out the reasons for the request
- be given to the Commissioner within 14 days after the approved provider is notified of the original decision.
The Commission has developed the application for reconsideration form to assist approved providers with the reconsideration application process.
Download the application for reconsideration form
Applications for reconsideration are to be submitted either:
reconsideration@agedcarequality.gov.au
Please use ‘Director Reviews and Reconsiderations – Urgent request for reconsideration’ in the email subject.
Attn: Director Reviews and Reconsiderations
Urgent Request for Reconsideration
PO Box 9819
Brisbane QLD 4001
Reconsideration of quality assessor registration decisions: Information for quality assessors
An applicant or quality assessor (or previous quality assessor) may request for a decision to refuse their registration application or cancel their registration to be reconsidered by the Commission. The request for reconsideration must:
- be made in writing to the Commission
- set out the reasons for the request
- be given to the Commissioner within 14 days after the quality assessor is notified of the original decision.
Email:
reconsideration@agedcarequality.gov.au
Please use ‘Director Reviews and Reconsiderations – Urgent request for reconsideration – Quality Assessor Registration’ in the email subject.
Attn: Director Reviews and Reconsiderations
Urgent Request for Reconsideration – Quality Assessor Registration
GPO Box 9819
Brisbane QLD 4001