Development of Aged Care Quality Standards resources

Access to Aged Care Quality Standards resources

Consultation

Following the release of the draft Aged Care Quality Standards (Quality Standards) in 2017, the former Aged Care Quality Agency (Quality Agency) consulted with aged care providers, consumers and their representatives, peak bodies and subject matter experts to develop guidance material to support implementation of the Quality Standards.

Ongoing consultations have been with:

the Standards Guidance Reference Group
the former Aged Care Quality Advisory Group (a subcommittee of the National Aged Care Alliance)
the former Aged Care Quality Agency Liaison Group
health-related specialists and other subject matter and academic experts
former Australian Aged Care Quality Agency events such as Better Practice conferences and provider workshops.

Standards Guidance Reference Group

In 2017, the former Quality Agency established a Standards Guidance Reference Group. It included industry and consumer representatives with relevant experience and expertise. The group met regularly until the end of 2018, providing support in developing guidance material for the Quality Standards.

The group’s membership is:

The reference group produced communiques after each meeting and these are available to download below:

Communiques (PDF)

Communiques (DOC)

Pilot process

During February – May 2018, the former Quality Agency conducted a pilot process to test the measurability of the draft Standards. It was also to evaluate the effectiveness of the draft guidance material with quality assessors, aged care service providers and aged care consumers.

The pilot was designed to ensure the Standards and guidance material were tested with a wide range of service types, sizes and locations. The design was informed by best practice from the International Society for Quality in Health Care, a pilot design team of quality assessors, a representative from the Department of Health and input from the reference group.

The findings of the former Quality Agency:

Public consultation of the draft Aged Care Quality Standards Guidance materials

After the pilot process, the draft Guidance material was made available online for consultation* from 3-31 May 2018. Feedback informed further development of the draft guidance material.

Where permission to publish has been granted, the submissions can be accessed below. All other submissions are listed Confidential. If you have problems accessing the submissions please contact the Regulatory Policy team at regulatorypolicy@agedcarequality.gov.au.

Submissions

Laundry Association Australia (PDF)
Pets & Positive Ageing Inc (PDF)
Name withheld (PDF)
Confidential
Confidential
Confidential
Name withheld (PDF)
Confidential
Confidential
Diversitat (PDF)
Quality Aged Care Action Group Incorporated (PDF)
Confidential
Name withheld (PDF)
Name withheld (PDF)
Name withheld (PDF)
Confidential
Confidential
Confidential
Confidential
Name withheld (PDF)
DHHS Tasmanian Infection Prevention and Control (PDF)
Confidential
Name withheld (PDF)
Country Home Services (PDF)
Name withheld (PDF)
Name withheld (PDF)
Name withheld (PDF)
Leading Age Services Australia (PDF)
Name withheld (PDF)
Speech Pathology Australia (PDF)
Confidential
Deafness Forum Australia (PDF)
Name withheld (PDF)
Name withheld (PDF)
Name withheld (PDF)
The Federation of Ethnic Communities' Councils of Australia (PDF)
Confidential
Name withheld (PDF)
Name withheld (PDF)
Confidential
LGBTI Community Ageing Network Sunshine Coast (PDF)
Name withheld (PDF)
Name withheld (PDF)
Name withheld (PDF)
Confidential
Confidential
Name withheld (PDF)
Name withheld (PDF)
ACT Disability, Aged and Carer Advocacy Service (PDF)
Name withheld (PDF)
Name withheld (PDF)
Name withheld (PDF)
Griffith Aged Support Service (PDF)
Name withheld (PDF)
Name withheld (PDF)
Name withheld (PDF)
Combined Pensioners & Superannuants Association of NSW Ind (PDF)
Australian Community Industry Alliance (PDF)
The Pharmacy Guild of Australia (PDF)
HammondCare (PDF)
Lutheran Aged Care Albury (PDF)
Victorian Aboriginal Community Controlled Health Organisation (PDF)
Name withheld (PDF)
Pain Australia (PDF)
Confidential
Baptist Care Australia (PDF)
Flavour Creations Pty Ltd (PDF)
Older Persons Advocacy Network (PDF)
New South Wales Nurses and Midwives’ Association (PDF)
Confidential
Confidential
Name withheld (PDF)
Confidential
Mercy Community Services SEQ Ltd (PDF)
Name withheld (PDF)
Name withheld (PDF)
NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (PDF)
Melbourne Social Equity Institute (PDF)
Australian Medical Association (PDF)
Australian Pain Society (PDF)
Confidential
Macular Disease Foundation Australia (PDF)
Confidential
Confidential
BUPA Australia (PDF)
Resthaven Incorporated (PDF)
Name withheld (PDF)
Diversional and Recreation Therapy Australia (PDF)
Name withheld (PDF)
Dietitians Association of Australia (PDF)
Name withheld (PDF)
Confidential
Aged and Community Services Australia (PDF)
Confidential
Meaningful Ageing Australia (PDF)
Confidential
National LGBTI Health Alliance (PDF)
COTA Australia (PDF)
Queensland Nurses and Midwives' Union (PDF)
Australian Nursing & Midwifery Federation (PDF)
The Plug-In

Guided consultations with consumers to develop consumer resources

The former Quality Agency worked with consumers to develop accessible and consumer-driven information about the Standards. This included conducting consumer workshops and consulting with the National Aged Care Alliance’s Consumer Forum, its constituent networks, and other key stakeholders.