Access to Aged Care Quality Standards resources
Following the release of the draft Aged Care Quality Standards (Quality Standards) in 2017, the former Aged Care Quality Agency (Quality Agency) consulted with aged care providers, consumers and their representatives, peak bodies and subject matter experts to develop guidance material to support implementation of the Quality Standards.
Ongoing consultations have been with:
- the Standards Guidance Reference Group
- the former Aged Care Quality Advisory Group (a subcommittee of the National Aged Care Alliance)
- the former Aged Care Quality Agency Liaison Group
- health-related specialists and other subject matter and academic experts
- former Australian Aged Care Quality Agency events such as Better Practice conferences and provider workshops.
Standards Guidance Reference Group
In 2017, the former Quality Agency established a Standards Guidance Reference Group. It included industry and consumer representatives with relevant experience and expertise. The group met regularly until the end of 2018, providing support in developing guidance material for the Quality Standards.
The group’s membership is:
The reference group produced communiques after each meeting and these are available to download below:
During February – May 2018, the former Quality Agency conducted a pilot process to test the measurability of the draft Standards. It was also to evaluate the effectiveness of the draft guidance material with quality assessors, aged care service providers and aged care consumers.
The pilot was designed to ensure the Standards and guidance material were tested with a wide range of service types, sizes and locations. The design was informed by best practice from the International Society for Quality in Health Care, a pilot design team of quality assessors, a representative from the Department of Health and input from the reference group.
The findings of the former Quality Agency:
Public consultation of the draft Aged Care Quality Standards Guidance materials
After the pilot process, the draft Guidance material was made available online for consultation* from 3-31 May 2018. Feedback informed further development of the draft guidance material.
Where permission to publish has been granted, the submissions can be accessed below. All other submissions are listed Confidential. If you have problems accessing the submissions please contact the Regulatory Policy team at firstname.lastname@example.org.
Guided consultations with consumers to develop consumer resources
The former Quality Agency worked with consumers to develop accessible and consumer-driven information about the Standards. This included conducting consumer workshops and consulting with the National Aged Care Alliance’s Consumer Forum, its constituent networks, and other key stakeholders.
Reports from the consultations
- Aged Care Quality Standards: Consumer information resources Phase 2 Report (PDF, 266.79 KB)
- Plug-In Consumer Consultations Report (PDF, 133 MB)