Publication date
This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).
Attachments
Code of Conduct for Aged Care: Guidance for consumers (PDF 747.22 KB)
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Complaints about aged care services last month
977
New complaints received last month
1,830
Open complaints being worked on
858
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant