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Resource Library

Displaying 21 - 40 of 72 results

Resource Type
Letters and Posters (notifying care recipients)
Cover image Maltese poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Polish poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Portuguese poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Serbian poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Russian poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Vietnamese poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Ukrainian poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Turkish poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Tagalog poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image Spanish poster

Resource Type
Letters and Posters (notifying care recipients)
Cover image English poster

Resource Type
Factsheets & FAQs

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Notice of Collection

Resource Type
Brochures & Posters
Factsheets & FAQs

This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.

Cover Image_ACQSA Provider Pack

Resource Type
Brochures & Posters

If you need an interpreter, please call TIS National on
131 450 and ask them to call the Aged Care Quality and
Safety Commission on 1800 951 822. Our business hours
are 9-5 Monday to Friday.

Cover image translated information for people receiving aged care

Resource Type
Factsheets & FAQs

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Cover image Resolving Concerns About Aged Care fact sheet

Resource Type
Factsheets & FAQs

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

Resource Type
Factsheets & FAQs

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

Resource Type
Guides & Handbooks

Download the Guidance material for the Aged Care Quality Standards that come into place on 1 July 2019. Includes: Introduction, Standards 1-8 and Glossary. Last updated: 18 February 2019.

Cover Image_Aged Care Quality Standards Guidance

Resource Type
Factsheets & FAQs

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

Complaints service we offer thumbnail

Resource Type
Report

Issue No. 2019-1. This bulletin covers the Aged Care Quality and Safety Commission process and responsibilities relating to findings on serious risk.

Cover Image_Regulatory Bulletin - Serious Risk