Our functions and activities include, among other things:
This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.
If you need an interpreter, please call TIS National on
131 450 and ask them to call the Aged Care Quality and
Safety Commission on 1800 951 822. Our business hours
are 9-5 Monday to Friday.
This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.
If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.
This factsheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.
This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.
Guidance and Resources on the Aged Care Quality Standards for providers.
We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.