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Resource Library

Displaying 61 - 79 of 79 results

Resource Type
Factsheets & FAQs
Guides & Handbooks

These resources are a part of our Qassist educational program for approved providers. For more information, visit the Education section of our website.

Cover Image Education QAssist Getting To Know The Standards For Aged Care Staff

Resource Type
Consumer Experience Reports (CER)

Produced by the former Australian Aged Care Quality Agency, this summary report details the findings and trends of Consumer Experience Reports (CER) conducted from 1 July 2017 to 30 June 2018.

Cover Image of Consumer Experience Reports Data 2017-18

Resource Type
Forms
Guides & Handbooks

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Cover image Application for re-accreditation V1.4

Resource Type
Forms

For more information see our Re-consideration and review of decisions page

 

 

application for reconsideration

Resource Type
Media (Videos, CDs etc)

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

Resource Type
Brochures & Posters

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. An A4 fact sheet is also available.

Cover page A voice and choice in quality care CER brochure for residential care

Resource Type
Factsheets & FAQs

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

Thumbnail image of Provider resolution fact sheet

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Forms

Download the printable Charter of Aged Care Rights template for signing for aged care providers and their consumers. Available in PDF and DOC.

Cover Image Charter of Rights Template for Signing

Resource Type
Corporate publications

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019. For archived corporate plans from the former Quality Agency or Complaints Commissioner, please visit www.agedcarequality.gov.au/corporate-publications.

Cover Image Corporate Plan Jan-Jun 2019

Resource Type
Corporate publications

Aged Care Quality and Safety Commission Statement of Intent 2019.

Cover Image Statement of Intent 2019

Resource Type
Corporate publications

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

Cover Image Statement of Expectation 2019

Resource Type
Factsheets & FAQs

A fact sheet about the Aged Care Quality Standards key changes impacting providers under the new Commission Rules.

Cover Image Transitional Arrangements Fact Sheet - Aged Care Quality Standards - Branded

Resource Type
Media (Videos, CDs etc)

A 30-minute Aged Care Quality Standards educational video for service providers produced in collaboration with Altura Learning.

Cover Image of Aged Care Quality Standards Educational Video

Resource Type
Media (Videos, CDs etc)

A short video aimed at aged care consumers and their families about what the new Aged Care Quality Standards mean in practice.

Cover image What Consumers should know about the new Aged Care Quality Standards video

Resource Type
Media (Videos, CDs etc)

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

High res New Quality Standards wheel

Resource Type
Brochures & Posters

Download this A2 poster with consumer outcomes for each Standard.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes