Resource Library

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

This resource is not available to order.

For more information see our Re-accreditation of residential aged care services web page.

For more information see our Re-consideration and review of decisions page. 

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. An A4 fact sheet is also available.

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

Download the new single Charter of Aged Care Rights template for signing for aged care providers and their consumers from 1 July 2019. Available in PDF and DOC.

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019. For archived corporate plans from the former Quality Agency or Complaints Commissioner, please visit www.agedcarequality.gov.au/corporate-publications.

Aged Care Quality and Safety Commission Statement of Intent 2019.

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

A 30-minute Aged Care Quality Standards educational video for service providers produced in collaboration with Altura Learning.

This resource is not available to order.

A short video aimed at aged care consumers and their families about what the new Aged Care Quality Standards mean in practice.

This resource is not available to order.

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Download this A2 poster with consumer outcomes for each Standard.

This resource is not available to order.

Issue No. 2019-4. This Regulatory Bulletin outlines how the Commission will respond to identified areas for improvement and non-compliance with the Aged Care Quality Standards from 1 July 2019.

The rights of Consumers are protected by a Charter of Aged Care Rights. On 1 July, this will transition to a new single Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

The rights of Consumers are protected by a Charter of Aged Care Rights. On 1 July, this will transition to a new single Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website.