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Resource Library

Displaying 61 - 80 of 109 results

Resource Type
Fact sheets

Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

cover image of accreditation and re-accreditation key changes fact sheet

Resource Type
Regulatory Bulletins

Issue No. 2020-1.0 - This Regulatory Bulletin covers the Aged Care Quality and Safety Commission's processes and responsibilities in relation to assessment contacts in residential and home services.

Cover Image Regulatory Bulletin PDF

Resource Type
Fact sheets
Guides & Handbooks
Cover Image Quality Assessors Conflict of Interest Policy

Resource Type
Forms
Guides & Handbooks
Cover Image Plan for Continuous Improvement PCI

Resource Type
Forms
Guides & Handbooks
Cover image Self-Assessment Template for Home Care Services

Resource Type
Forms
Guides & Handbooks
Cover Image Self-Assessment Template for NASTI Flexible Aged Care Program Services

Resource Type
Guides & Handbooks

Resource Type
Forms

Resource Type
Regulatory Bulletins

Issue No. 2019-3.2. This Regulatory Bulletin outlines the Commission's policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide approved providers when determining those dates. Available in PDF and accessible DOC.

Cover Image Regulatory Bulletin PDF

Resource Type
Forms
Cover image Quality Assessor Registration form

Resource Type
Regulatory Bulletins

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018 (Rules).

Cover image Regulatory Bulletin PDF

Resource Type
Fact sheets

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Complaints service we offer thumbnail

Resource Type
Guides & Handbooks

Download the Guidance material for the Aged Care Quality Standards that come into place on 1 July 2019. Includes: Introduction, Guidance on Standards 1-8 and Glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

Resource Type
Fact sheets

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

Resource Type
Fact sheets

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

Resource Type
Fact sheets

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Cover image Resolving Concerns About Aged Care fact sheet

Resource Type
Brochures & Posters
Fact sheets

This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.

Cover Image_ACQSA Provider Pack

Resource Type
Fact sheets

The Notice of Collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Notice of Collection

Resource Type
Letters and Posters
Cover image English poster

Resource Type
Letters and Posters
Cover image Tagalog poster