Resource Library

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019. For archived corporate plans from the former Quality Agency or Complaints Commissioner, please visit www.agedcarequality.gov.au/corporate-publications.

Download the Charter of Aged Care Rights template for signing for aged care providers and their consumers from 1 July 2019. Available in PDF and DOC.

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

'A Voice and Choice in Quality Care' A4 Brochure contains information about Consumer Experience Reports in residential aged care services.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

For more information see our Re-consideration and review of decisions page. 

For more information see our Re-accreditation of residential aged care services web page.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

This resource is not available to order.

Produced by the former Australian Aged Care Quality Agency, this summary report details the findings and trends of Consumer Experience Reports (CER) conducted from 1 July 2017 to 30 June 2018.

This resource is part of our Q Assist educational program on the Aged Care Quality Standards for approved providers.

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the Rules. The Commissioner may make any arrangements as are necessary for the purposes of completing the activities. The Rules provide for processes commenced before 1 January 2019 to continue to be progressed as if the steps had been taken under the Rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

A new meaning of Commonwealth-funded aged care service was included in the Aged Care Quality and Safety Commission Act 2018 (Commission Act) to more appropriately capture specific programs that are grant-based. This commenced on 1 January 2019.

Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.