Resource Library

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexpected death in the My Aged Care portal.

This example response supports the information providers need to consider when reporting psychological or emotional abuse in the My Aged Care portal.

The Minister for Senior Australians and Aged Care Services, Senator the Hon Richard Colbeck together with the Aged Care Quality and Safety Commissioner, Janet Anderson, issued a joint letter to residential aged care providers to personally encourage all aged care residents and staff to get their COVID booster vaccination.

This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

This provider fact sheet explains refundable deposits or accommodation bonds, which is part of the Prudential Standards.

This fact sheet explains the Liquidity Standard, 1 of 4 Prudential Standards.

The Prudential Standards fact sheet provides an overview of the 4 Prudential Standards.

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

The poster and video will support you in understanding person-centred care.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This provider template is for recording information for consumers receiving psychotropic medications.

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.