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Resource Library

Displaying 61 - 72 of 72 results

Resource Type
Factsheets & FAQs
Guides & Handbooks

These resources are a part of our Qassist educational program for approved providers. For more information, visit the Education section of our website.

Cover Image Education QAssist Getting To Know The Standards For Aged Care Staff

Resource Type
Report
Reports (on aged care services)

Produced by the former Australian Aged Care Quality Agency, this summary report details the findings and trends of Consumer Experience Reports (CER) conducted from 1 July 2017 to 30 June 2018.

Cover Image of Consumer Experience Reports Data 2017-18

Resource Type
Forms
Guides & Handbooks

Please refer to our self-assessment information page before downloading this tool relating to the new Aged Care Quality Standards.

 

Self-assessment new Standards tool image

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Application for re-accreditation image

Resource Type
Forms

For more information see our Re-consideration and review of decisions page

 

 

application for reconsideration

Resource Type
Media (Videos, CDs etc)

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

Resource Type
Factsheets & FAQs

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. A brochure is also available.

Cover page_A voice and choice in quality care fact sheet

Resource Type
Brochures & Posters

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. An A4 fact sheet is also available.

Cover page_A voice and choice in quality care CER brochure

Resource Type
Factsheets & FAQs

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

Thumbnail image of Provider resolution fact sheet

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Forms

Download the printable Charter of Aged Care Rights template for signing for aged care providers and their consumers. Available in PDF and DOC.

Cover image of Charter of Aged Care Rights Template for Signing