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This web-based quiz provides an opportunity for the aged care workforce (workers and providers) to assess their knowledge of the new Code of Conduct for Aged Care (the Code). The quiz is anonymous and results are not recorded.

 

Start the quiz now.

 

 

Application (app),
Front page image for the Your Code: self‑assessment quiz

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19.

Video,
Image of Outbreak Management Planning short video inforgraphic

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

  • offers an overview of the Code
  • supports an exploration of the Code and its 8 elements
  • is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

Presentations,
the_code_of_conduct_ppt.jpg

This Regulatory Bulletin explains what procedural fairness is. 
It also explains the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness and our approach to providing procedural fairness when making decisions.

RB 2023-21 Procedural fairness  (PDF  855.67 KB)
RB 2023-21 Procedural fairness  (DOCX  2.18 MB)
Regulatory Bulletins,
Thumbnail for RB2023-21

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

Fact sheet,
Referrals to other organisations fact sheet

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

Code of Conduct for Aged Care – worker poster

This fact sheet outlines the steps that aged care staff should take to:

  • consult with residents
  • assess the need for texture modified food and drink
  • correctly prepare texture modified food and drink that looks, smells and tastes great.

 

Fact sheet,
Cover image - Nutrition and texture modified food and drink (Workers) fact sheet

This fact sheet provides an overview of how you can support people with swallowing difficulties, also known as dysphagia, to have safe and enjoyable mealtimes in aged care.

This includes recognising and responding to signs of swallowing difficulties, referring for assessment, implementing a mealtime support plan and consulting with the resident about all aspects of their food, drink and required support. 

 

Fact sheet,
Cover image - Supporting safe and enjoyable mealtimes (workers) fact sheet

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for the aged care workforce including aged care workers and governing persons.

Fact sheet,
Code of Conduct for Aged Care – worker fact sheet

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

 

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for consumers video

This guide for workers provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

This resource is available in 25 different languages including: Arabic, Simplified Chinese, Traditional Chinese, Croatian, Dari, Dinka, Farsi, French, Greek, Hindi, Indonesian, Italian, Khmer, Korean, Kurdish, Pashto, Punjabi, Somali, Spanish, Tagalog, Tamil, Thai, Turkish, Urdu, and Vietnamese.

 

Guides,
Code of Conduct for Aged Care – worker quick guide

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

Guides,
code of conduct guidance - workers thumbnail

A factsheet introducing providers to prudential audits; a mandatory activity the Commission undertakes with providers to measure and support their performance against the Prudential Standards.

Prudential audit factsheet  (PDF  785.9 KB)
Fact sheet,
Prudential audit factsheet thumbnail

A checklist tool to be used by providers to gather and manage documentation needed for them to evidence their performance against Prudential Standards.

Guides,
Prudential audit factsheet thumbnail

The Stakeholder Engagement Strategy outlines how the Commission identifies, plans, delivers, and evaluates engagement activities with external stakeholders. The Strategy drives the alignment of Commission activities to ensure engagement is meaningful and integrated. 

Corporate publications,

This document responds to questions put to the Commission at the ‘Compliance in practice’ webinar held on 18 July 2023. The information is current as at 2 August 2023.

 

Webinar,
Compliance in practice thumbnail q and a

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

Fact sheet,
First page of the Food and dining – your choices matter fact sheet

This aged care financial reports calendar details due dates and auditing requirements for 2024 reports.

 

Poster,
poster thumbnail 2024 financial reporting

Joint letter to approved providers of residential aged care services from the Commission and the Australian Electoral Commission about the 2023 referendum and COVID-19 entry approach for mobile polling staff.

 

Letters,
image-letter-referendum-2023