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Resource Library

Displaying 61 - 80 of 139 results

Resource Type
Forms
Language Resources

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOC.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Cover image of Charter of Aged Care Rights Template for Signing Arabic

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website.

Charter of Aged Care Rights A5 Booklet

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Charter of Aged Care Rights 2019 POSTER

Resource Type
Regulatory Bulletins

RB 2019-04 - This Regulatory Bulletin outlines how the Commission will respond to and manage non-compliance with the Aged Care Quality Standards.

Cover image Regulatory Bulletin Issue 2019-4

Resource Type
Brochures & Posters

Download the English Aged Care Quality Standards Consumer Outcomes A2 Poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

Resource Type
Media (Videos, CDs etc)

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Image of the new Aged Care Quality Standards wheel infographic of the Commission's range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Resource Type
Media (Videos, CDs etc)

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Cover image What Consumers should know about the new Aged Care Quality Standards video

Resource Type
Media (Videos, CDs etc)

A 30-minute Aged Care Quality Standards educational video for service providers produced in collaboration with Altura Learning.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Educational Video

Resource Type
Fact sheets

A fact sheet outlining the key changes impacting providers under the new Commission Rules, relating to the Aged Care Quality Standards (Quality Standards).

Cover Image Transitional Arrangements Fact Sheet - Aged Care Quality Standards - Branded

Resource Type
Corporate publications

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

Cover Image Statement of Expectation 2019

Resource Type
Corporate publications

Aged Care Quality and Safety Commission Statement of Intent 2019.

Cover Image Statement of Intent 2019

Resource Type
Corporate publications

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019. For archived corporate plans from the former Quality Agency or Complaints Commissioner, please visit www.agedcarequality.gov.au/corporate-publications.

Cover Image Corporate Plan Jan-Jun 2019

Resource Type
Forms

Download the Charter of Aged Care Rights template for signing for aged care providers and their consumers from 1 July 2019. Available in PDF and DOC.

Cover Image Charter of Rights Template for Signing

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Fact sheets

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

Thumbnail image of Provider resolution fact sheet

Resource Type
Brochures & Posters

'A Voice and Choice in Quality Care' A4 Brochure contains information about Consumer Experience Reports in residential aged care services.

Cover page A voice and choice in quality care CER brochure for residential care

Resource Type
Media (Videos, CDs etc)

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Thumbnail_Preparing for the Aged Care Quality Standards 2019 Video

Resource Type
Forms

For more information see our Re-consideration and review of decisions page

 

 

application for reconsideration

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Cover image Application for re-accreditation V1.4