Resource Library

These resources are a part of our Qassist educational program for approved providers. For more information, visit the Education section of our website.

Produced by the former Australian Aged Care Quality Agency, this summary report details the findings and trends of Consumer Experience Reports (CER) conducted from 1 July 2017 to 30 June 2018.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

For more information see our Re-accreditation of residential aged care services web page.

For more information see our Re-consideration and review of decisions page. 

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. An A4 fact sheet is also available.

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

Download the printable Charter of Aged Care Rights template for signing for aged care providers and their consumers. Available in PDF and DOC.

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019. For archived corporate plans from the former Quality Agency or Complaints Commissioner, please visit www.agedcarequality.gov.au/corporate-publications.

Aged Care Quality and Safety Commission Statement of Intent 2019.

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

A fact sheet about the Aged Care Quality Standards key changes impacting providers under the new Commission Rules.

A 30-minute Aged Care Quality Standards educational video for service providers produced in collaboration with Altura Learning.

A short video aimed at aged care consumers and their families about what the new Aged Care Quality Standards mean in practice.

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

Download this A2 poster with consumer outcomes for each Standard.