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Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Fact sheet,
Image of Info sheet for providers initial docs requested
Publication date

The Aged Care Quality and Safety Commission’s role is to protect and enhance the safety, health, well-being and quality of life of consumers receiving Australian Government funded aged care. Functions of Quality Assessors and Authorised Complaints Officers are set out by the Aged Care Quality and Safety Commission Act 2018 (the Quality and Safety Commission Act) and the Aged Care Quality and Safety Commission Rules 2018 (the Rules).

Fact sheet,
Our commitment site visit info sheet
Publication date

The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjara, Torres Strait Creole and Warlpiri. 

Image of 'A little yarn goes a long way brochure' front cover
a_little_yarn-alyawarra.pdf  (PDF  4.45 MB)
a_little_yarn-arrernte.pdf  (PDF  4.39 MB)
a_little_yarn-english.pdf  (PDF  4.31 MB)
a_little_yarn-luritja.pdf  (PDF  4.42 MB)
a_little_yarn-tsi_creole.pdf  (PDF  4.45 MB)
a_little_yarn-warlpiri.pdf  (PDF  4.4 MB)
First Nations resources,
Brochure,
Image of 'A little yarn goes a long way brochure' front cover
Publication date

This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.

Forms,
Image of 'Referral of information to Aged Care Quality and Safety Commission template'
Publication date

To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

Advance Care Planning – Don’t Leave it Too Late 

Brochure,
Guides,
Image of Advance Care Planning Explainer resource - cartoon
Publication date

Regulatory Bulletin RB 2020-11 Publication of provider performance information (PDF) (540.5 KB)

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

Regulatory Bulletins,
Image of RB 2020-11 Publication of provider performance information (Word) cover
Publication date

This booklet aims to give guidance on how to:

  • create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
  • maintain compliance with Standard 6
  • encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.
Guides,
Better practice guide to complaints handling in aged care services front cover
Publication date

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

Video,
Cover Image of Aged Care Quality Standards Educational Video
Publication date

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

Fact sheet,
What is a direction fact sheet thumbnail
Publication date

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Guides,
Cover image of Psychotropic medications used in Australia information for aged care
Publication date

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019

Corporate publications,
Cover Image Corporate Plan Jan-Jun 2019
Publication date

The Aged Care Quality Standards app supports you access the Quality Standards from your mobile device. It's free to download.

Application (app),
Three screenshots of the Quality Standards app - home page with Standards in a wheel, Commisson's logo and Standard 1
Publication date

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

Fact sheet,
First page of Home services: Incident management systems fact sheet
Publication date

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

SIRS Readiness checklist  (PDF  256.8 KB)
Fact sheet,
Guides,
Screenshot of SIRS Readiness Checklist document
Publication date

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Fact sheet,
Recording incidents in an incident management system fact sheet page one image
Publication date

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

Poster,
Image of incident management systems A3 poster
Publication date

To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. Storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relevant to all providers and consumers, their families and representatives across the aged care sector. 

Person Centred Care – Know Me Well resources

Brochure,
Guides,
Image of Person Centred Care Explained storyboard - cartoon