Resource Library

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the Rules. The Commissioner may make any arrangements as are necessary for the purposes of completing the activities. The Rules provide for processes commenced before 1 January 2019 to continue to be progressed as if the steps had been taken under the Rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

A new meaning of Commonwealth-funded aged care service was included in the Aged Care Quality and Safety Commission Act 2018 (Commission Act) to more appropriately capture specific programs that are grant-based. This commenced on 1 January 2019.

Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

This Regulatory Bulletin outlines the Commission’s policy regarding provider requests to exclude specific dates for an unannounced activity and includes criteria to guide providers when determining those dates.

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018 (Rules).

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Download the guidance material for the Aged Care Quality Standards that come into place on 1 July 2019. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.