Resource Library

The Serious Incident Response Scheme or SIRS will support your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse.

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

A fact sheet outlining the Aged Care Quality Standards.

This resource is not available to order.

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Top tips for service providers managing complaints.

Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Download the Commission's Aged Care Quality Standards imagery, including the Standards wheel and individual Standards icons. Includes terms of use.

This storyboard and explainer are intended to be a conversation starter in your service about what constitutes restraint, its impact, and ways you can minimise its use.

To assist aged care providers, the Commission has identified some of the very useful information and resources produced by Commonwealth and State Departments of Health.

Download the How to stay active and enjoy yourself during COVID-19 images for social media, email and web.

Download the Stay connected with the people you love during COVID-19 images for social media, email and web.

Download the How to stay safe from COVID-19 images for social media, email and web.

This fact sheet provides a summary of the key legislative changes from 1 July 2021 for providers under the Aged Care Act 1997 and the Quality of Care Principles 2014.

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues. 

The storyboards will be particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relating to COVID-19 and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

These storyboards deal with the concept of staying safe, and cover the following topics: 

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

Are you missing some of your favourite activities? You can still do many of the social activities you enjoy, though they may be a little different.

It’s important to stay in touch with the people you love, even if COVID-19 restrictions mean they can’t visit you as easily or as often.