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Displaying 1 - 20 of 70 results

Resource Type
Fact sheets
Guides & Handbooks

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.

Six steps for safe prescribing screenshot

Resource Type
Fact sheets

The World Health Organisation has declared the coronavirus is a pandemic.
 
The Department of Health has prepared factsheets, including for aged care staff, residents and families to assist in control of the spread of novel coronavirus (COVID19). It is strongly recommended that you read these factsheets and revisit them every day or two because they will be updated as new information becomes available.

Resource Type
Guides & Handbooks

What are psychotropic medications? 

Psychotropic medications are ‘any drug capable of affecting the mind, emotions and behaviour'

The three main classes of psychotropics prescribed are antidepressants, anxiolytic/hypnotics (mostly benzodiazepines to manage anxiety and insomnia) and antipsychotics. Other psychotropic classes include anticonvulsants and stimulants. 

Cover image of Psychotropic medications used in Australia information for aged care

Resource Type
Report

The purpose of this report is to describe the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Consumer engagement in aged care - Survey report cover pic

Resource Type
Guides & Handbooks

As part of its responsibilities for protecting and enhancing the safety, health, well-being and quality of life of aged care consumers, the Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

Resource Type
Guides & Handbooks

The Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

This resource recognises that placing consumers at the centre of their care is fundamental to quality care outcomes. This means significantly deepening engagement and developing a mutual partnership with consumers in all aspects of the planning, delivery and evaluation of care and services.

Working with aged care consumers cover pic

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights cover picture

Resource Type
Regulatory Bulletins

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletin 2020-10 cover image

Resource Type
Media (Videos, CDs etc)

Under the Aged Care Quality Standards, the organisation’s governing body is accountable for the delivery of safe and quality care and services. This includes consideration of leadership, organisational culture, consumer engagement, organisation wide governance, risk management and clinical governance.

This webinar will help you to understand your regulatory and legislative obligations.

Accountabilities of governing bodies in aged care - thumbnail image

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation. We work closely with a number of organisations to ensure that your concerns are handled correctly, by the people best placed to deal with them. 

There are five organisations we refer complaint information to when required: 

Referrals to other organisations fact sheet

Resource Type
Forms

Under section 9-1 of the Aged Care Act 1997 approved providers are required to notify the Aged Care Quality and Safety Commissioner of any change of circumstance that materially affects their suitability to be a provider of aged care. 

Resource Type
Brochures & Posters
Guides & Handbooks
Presentations

Aged Care Quality Standards Storyboards - downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards Storyboards Resource image

Resource Type
Guides & Handbooks

The Aged Care Quality and Safety Commission is helping providers to understand issues and their responsibilities around minimising the use of chemical and physical restraint. This includes ensuring that providers are appropriately documenting each instance of use.

Image of PRN stickers guide

Resource Type
Fact sheets

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Image of Info sheet for providers initial docs requested

Resource Type
Guides & Handbooks

An activity to raise awareness of the importance of identity culture and diversity

Design your care activity brochure - thumbnail image

Resource Type
Media (Videos, CDs etc)

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Open disclosure video thumbnail picture

Resource Type
Regulatory Bulletins

RB 2019-08 This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles 2014.

snapshot of the Regulatory Bulletin - restraint

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

Resource Type
Brochures & Posters

Our Aged Care Quality Standards Consumer Outcomes A3 Poster has been translated to 25 languages, including Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)

Resource Type
Regulatory Bulletins

RB 2019-07 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a regulatory decision. It details the Commission's process and responsibilities relating to its reconsideration of reviewable regulatory decisions under Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

Cover image of regulatory bulletin 2019-7 reconsideration of regulatory decisions