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Resource Library

Displaying 1 - 20 of 26 results

Resource Type
Brochures & Posters

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Elderly woman with her dog in the park on a sunny day

Resource Type
Brochures & Posters

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern? Poster

Resource Type
Brochures & Posters

A poster outlining the Aged Care Quality Standards.

Image_Aged Care Quality Standards Posters

Resource Type
Factsheets & FAQs

A fact sheet outlining the new Aged Care Quality Standards.

Cover Image Aged Care Quality Standards PDF

Resource Type
Factsheets & FAQs

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Top tips for consumers front page

Resource Type
Factsheets & FAQs

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Notice of Collection

Resource Type
Brochures & Posters

If you need an interpreter, please call TIS National on
131 450 and ask them to call the Aged Care Quality and
Safety Commission on 1800 951 822. Our business hours
are 9-5 Monday to Friday.

Cover image translated information for people receiving aged care

Resource Type
Factsheets & FAQs

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Cover image Resolving Concerns About Aged Care fact sheet

Resource Type
Factsheets & FAQs

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

Resource Type
Factsheets & FAQs

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

Resource Type
Factsheets & FAQs

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Complaints service we offer thumbnail

Resource Type
Guides & Handbooks

Issue No. 2019-1. This bulletin covers the Aged Care Quality and Safety Commission process and responsibilities relating to findings on serious risk. Available in PDF and accessible DOC.

Cover image Regulatory Bulletin PDF

Resource Type
Consumer Experience Reports (CER)

Produced by the former Australian Aged Care Quality Agency, this summary report details the findings and trends of Consumer Experience Reports (CER) conducted from 1 July 2017 to 30 June 2018.

Cover Image of Consumer Experience Reports Data 2017-18

Resource Type
Brochures & Posters

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. An A4 fact sheet is also available.

Cover page A voice and choice in quality care CER brochure for residential care

Resource Type
Factsheets & FAQs

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns quickly and effectively resolved.

Resolving complaints within the service

Thumbnail image of Provider resolution fact sheet

Resource Type
Brochures & Posters

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

Downloadable Chatterbox template for the Aged Care Quality Standards

Resource Type
Forms

Download the new single Charter of Aged Care Rights template for signing for aged care providers and their consumers from 1 July 2019. Available in PDF and DOC.

Cover Image Charter of Rights Template for Signing

Resource Type
Corporate publications

The Aged Care Quality and Safety Commission's Corporate Plan January to June 2019. For archived corporate plans from the former Quality Agency or Complaints Commissioner, please visit www.agedcarequality.gov.au/corporate-publications.

Cover Image Corporate Plan Jan-Jun 2019

Resource Type
Corporate publications

Aged Care Quality and Safety Commission Statement of Intent 2019.

Cover Image Statement of Intent 2019

Resource Type
Corporate publications

The Aged Care Quality and Safety Commission Statement of Expectations 2019.

Cover Image Statement of Expectation 2019