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Updated
5 December 2022
Brochure,
Fact sheet,
Poster,

To keep you safe, the government has introduced the Serious Incident Response Scheme or SIRS. SIRS will reduce the risk of harm to people in residential aged care homes.

What is the SIRS? consumer poster with three circles with steps

Updated
2 December 2022
Fact sheet,
Poster,

The Serious Incident Response Scheme or SIRS will support your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse.

Poster with text and four circles with steps

Updated
2 December 2022
Fact sheet,
Poster,

In aged care, your rights are protected by the Charter of Aged Care Rights. Alongside the Charter is a new government initiative called the Serious Incident Response Scheme or SIRS. SIRS requires your home to take steps to keep you safe from harm.

SIRS – Understand your right to be safe consumer poster with three circles with steps

Updated
2 December 2022
Fact sheet,

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for aged care consumers and their families.

Code of Conduct for Aged Care - Consumer fact sheet

Updated
1 December 2022
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

Updated
29 November 2022
Guides,

This is a draft guide to the Code of Conduct for Aged Care.

Code of Conduct for Aged Care: Guidance for aged care workers and governing persons

Updated
29 November 2022
Poster,

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It provides contact information for concerns and complaints and where to go for more information.

Code of Conduct for Aged Care - A# Consumer Poster

Updated
29 November 2022
Guides,

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

Code of Conduct for Aged Care – consumer quick reference guide

Updated
29 November 2022
Guides,

This resource for aged care consumers is a guide to the Code of Conduct for Aged Care (the Code).

Code of conduct for aged care consumer guidance thumbnail

20 October 2022
Fact sheet,

The Aged Care Quality and Safety Commission’s job is to protect the rights and interests of people who use Commonwealth-funded aged care services.

Fact sheet with purple banner and heading with an image of an elderly woman and an aged care worker

14 October 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Icon_newsletter

14 October 2022
Fact sheet,

On 27 July 2022, the Minister for Aged Care, the Hon Anika Wells MP announced that the Federal Government would expedite a capability review of the Commission, as recommended by the Royal Commission into Aged Care Quality and Safety.

Cover of Capability review fact sheet with teal header and two columns of text

7 October 2022
Fact sheet,

This fact sheet includes suggested questions you can ask your provider about how prepared they are for a COVID-19 outbreak. It also includes links to a range of resources to help you feel safe, informed and connected.

Cover of Is my aged care service ready for a COVID-19 outbreak fact sheet with a teal banner and an image of an elderly woman wearing a face mask and talking to an aged care worker

7 October 2022
Fact sheet,

This fact sheet includes suggested questions you can ask your residential aged care provider about their readiness for a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and Aged Care and peak bodies.

Fact sheet cover with heading on a purple banner and an image of an older man wearing a face mask talking to an aged care worker

7 October 2022
Fact sheet,

A fact sheet for aged care residents, their families and representatives on your rights relating to COVID-19 restrictions in residential aged care.

First page of COVID-19 restrictions in residential aged care – your rights fact sheet

31 August 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Image of Do you have a concern or complaint poster

29 August 2022
Fact sheet,

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Image of Food and dining preferences fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

Image of Enjoying dining consumer fact sheet

29 August 2022
Poster,

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Image of Your dining experience poster

9 May 2022
Corporate publications,

Aged Care Quality and Safety Commission Statement of Intent 2022.

statement of intent document

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