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Resource Type
Fact sheets

A fact sheet outlining the new Aged Care Quality Standards.

This resource is not available to order.

 Image of Aged Care Quality Standards PDF

Resource Type
Media (Videos, CDs etc)

The Serious Incident Response Scheme (SIRS) is launching on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

Click on the video below to watch a recording of the webinar. 

Image of Aged care Commissioner Janet Anderson speaking at the The Serious Incident Response Scheme (SIRS) webinar #1 - 25 February 2021

Resource Type
Fact sheets

This fact sheet provides guidance to aged care consumers, on their right to safe and quality care and to live without abuse or neglect. The Serious Incident Response Scheme (SIRS) is a new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. The scheme requires aged care providers to identify, record, manage, resolve, and report all serious incidents that occur or are alleged or suspected to have occurred, in a residential aged care service.

Image of What is the SIRS? A fact sheet for aged care consumers thumbnail

Resource Type
Brochures & Posters
Guides & Handbooks

To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. The storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

Advance Care Planning – Don’t Leave it Too Late 

Image of Advance Care Planning Explainer resource - cartoon

Resource Type
Brochures & Posters
Guides & Handbooks

To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. Storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relevant to all providers and consumers, their families and representatives across the aged care sector. 

Person Centred Care – Know Me Well resources

Image of Person Centred Care Explained storyboard - cartoon

Resource Type
Media (Videos, CDs etc)

The Older Persons Advocacy Network has produced a video - Medication: It’s your choice, to give consumers an overview of the potential side effects of some medications and their right to make informed decisions about what medications they take.

Image of OPAN video - Medication: It's your choice

Resource Type
Corporate publications

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web page version of the glossary, with hyperlinks to each individual letter for ease of searching can be viewed here.

ACQSC Glossary image

Resource Type
Fact sheets

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

Resource Type
Fact sheets

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

What is a direction fact sheet thumbnail

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

Referrals to other organisations fact sheet

Resource Type
Media (Videos, CDs etc)

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Screenshot of Arabic 'What do the Quality Standards mean for you' (consumer video)

Resource Type
Brochures & Posters

Our Aged Care Quality Standards Consumer Outcomes A3 Poster has been translated to 25 languages, including Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)

Resource Type
Aboriginal and Torres Strait Islander resources
Fact sheets

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri. 

A little yarn goes a long way fact sheet front page

Resource Type
Aboriginal and Torres Strait Islander resources
Brochures & Posters

The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjara, Torres Strait Creole and Warlpiri. 

Image of 'A little yarn goes a long way brochure' front cover

Resource Type
Brochures & Posters

Download the English Aged Care Quality Standards Consumer Outcomes A2 Poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

Resource Type
Media (Videos, CDs etc)

A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Cover image What Consumers should know about the new Aged Care Quality Standards video

Resource Type
Fact sheets

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

Thumbnail image of Provider resolution fact sheet

Resource Type
Fact sheets

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Complaints service we offer thumbnail

Resource Type
Fact sheets

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

Resource Type
Fact sheets

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet