The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.
English - Food and dining – your choices matter (PDF 654.25 KB)
Arabic - الطعام والوجبات المالئمة - اختياراتك تصنع الفرق (PDF 609.58 KB)
Chinese Simplified - 食物和餐饮 — 您的选择很重要 (PDF 865.34 KB)
Chinese Traditional - 食物和餐饮 –您的选择很重要 (PDF 961.38 KB)
Croatian - Hrana i objedovanje – Vaše želje su nam važne (PDF 712.73 KB)
French - Nourriture et repas – vos choix comptent (PDF 806.29 KB)
German - Essen und Trinken - Ihre Wahl zählt (PDF 729.34 KB)
Τροφή και γευματίζονταςΟι επιλογες σας είναι σημαντικές (PDF 759.58 KB)
Étel és étkezés – az Ön választása számít (PDF 676.09 KB)
Korean - 음식과 식사 – 여러분의 선택이 중요합니다 (PDF 846.83 KB)
Macedonian - Храна и јадење – вашите избори се важни (PDF 790.14 KB)
Maltese - L-Ikel – l-għażliet tiegħek għandhom valur (PDF 710.02 KB)
Polish - Żywność i posiłki – Twój wybór ma znaczenie (PDF 731.83 KB)
Russian - Еда и питание — Bаш выбор важен (PDF 805.07 KB)
Serbian - Храна и обедовање – ваш избор је битан (PDF 801.55 KB)
Spanish - Alimentación y comidas: sus elecciones importan (PDF 760.65 KB)
Turkish - Yiyecek ve yemektercihleriniz önemlidir (PDF 759.33 KB)
This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.
On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.
This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.
The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.
Notice of collection (English) (PDF 344.24 KB)
Arabic – إشعار بجمع المعلومات (PDF 270.36 KB)
Armenian – Հաւաքման ծանուցում (PDF 268.16 KB)
Chinese, Traditional – 收集個人資料通知書 (PDF 535.67 KB)
Croatian – Оbavijest о prikupljanju osobnih podataka (PDF 286.9 KB)
Dutch – Kennisgeving van verzameling (PDF 246.99 KB)
French – Avis de collecte de renseignements (PDF 270.63 KB)
German – Datenerhebungsmitteilung (PDF 257.44 KB)
Greek – Ειδοποίηση συλλογής (PDF 252.15 KB)
Hindi – एकत्रित करने के बारे में नोटिस (PDF 455.79 KB)
Hungarian – Személyes adatok begyűjtéséről szóló értesítés (PDF 291.64 KB)
Italian – Avviso di raccolta di informazioni (PDF 268.69 KB)
Latvian – Paziņojums par informācijas apkopošanu (PDF 247.52 KB)
Macedonian – Известување за собирање на информации (PDF 247.08 KB)
Maltese – Avviż dwar il-ġabra ta’ informazzjoni (PDF 275.54 KB)
Polish – Powiadomienie o gromadzeniu danych (PDF 290.59 KB)
Portuguese – Aviso de recolha (PDF 243.31 KB)
Russian – Уведомление о сборе информации (PDF 231.3 KB)
Serbian – Обавештење о прикупљању личних података (PDF 260.94 KB)
Spanish – Aviso de recopilación de información (PDF 271.33 KB)
Tagalog – Abiso ng koleksyon (PDF 266.14 KB)
Turkish – Bilgi toplama bildirimi (PDF 230.55 KB)
Ukrainian – Повідомлення про збір даних (PDF 251.93 KB)
Vietnamese – Thông báo về thu thập thông tin (PDF 269.73 KB)
We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
The complaints service we offer you (English, PDF) (PDF 533.45 KB)
Arabic – خدمة الشكاوى التي نقدمها لك (PDF) (PDF 396.75 KB)
Armenian – Բողոքների ընդունման և մշակման ծառայություն (PDF) (PDF 407.69 KB)
Chinese, Traditional – 我們為您提供的申訴服務 (PDF) (PDF 391.26 KB)
Croatian – Usluga za rješavanje pritužbi koju vam nudimo (PDF) (PDF 314.32 KB)
Dutch – De klachtendienst die wij u bieden (PDF) (PDF 338.87 KB)
French – Le service des plaintes que nous vous proposons (PDF) (PDF 328.21 KB)
German – Unser Beschwerdeservice für Sie (PDF) (PDF 337.7 KB)
Greek – Η υπηρεσία παραπόνων που σας προσφέρουμε (PDF) (PDF 325.18 KB)
Hindi – शिकया्तसेव याहमआपकोप्रदयािकरतेहैं (PDF) (PDF 384.98 KB)
Hungarian – Az általunk kínált panaszkezelési szolgáltatás (PDF) (PDF 347.95 KB)
Italian – Il servizio reclami che ti offriamo (PDF) (PDF 337.39 KB)
Korean – 귀하의 불만 사항 처리를 위한 서비스 (PDF) (PDF 375.24 KB)
Latvian – Mūsu piedāvātie pakalpojumi saistībā ar sūdzībām (PDF) (PDF 318.72 KB)
Macedonian – Услугата за жалби што ви ја нудиме (PDF) (PDF 319.73 KB)
Maltese – Is-servizz tal-ilmenti li noffrulek (PDF) (PDF 491.93 KB)
Polish – Nasza usługa zgłaszania zastrzeżeń (PDF) (PDF 346.33 KB)
Serbian – Услуга за жалбе коју вам нудимо (PDF) (PDF 310.23 KB)
Spanish – El servicio de quejas que ofrecemos (PDF) (PDF 274.31 KB)
Tagalog – Ang serbisyo sa reklamo na iniaalok namin sa iyo (PDF) (PDF 342.05 KB)
Turkish – Şikayet servisimiz (PDF) (PDF 335.51 KB)
Ukrainian – Послуги з розгляду скарг (PDF) (PDF 468.01 KB)
Top tips for consumers when making a complaint about aged care quality or services received.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Top tips for consumers: Making a complaint (English) (PDF 839.19 KB)
Arabic – أهم النصائح ُ المقدمة للمستهلكين: تقديم/رفع شكوى (PDF 295.71 KB)
Chinese, Traditional – 給消費者的首要建議： 提出申訴 (PDF 273.33 KB)
Croatian – Najbolji savjeti za potrošače: Podnošenje pritužbe (PDF 269.74 KB)
Dutch – Goede tips voor consumenten: een klacht indienen (PDF 250.13 KB)
French – Conseils pour les consommateurs : déposer une plainte (PDF 251.77 KB)
German – Die besten Tipps für Verbraucher: Beschwerde einlegen (PDF 261.48 KB)
Hindi – उपभोक्ताओंकेलिए शीर्ष सु झाव: शिकायत करना (PDF 269.09 KB)
Hungarian – A legjobb tippek fogyasztóknak: panasz benyújtása (PDF 261.52 KB)
Korean – 고객들에게 꼭 필요한 도움말: 불만 사항의 제기 (PDF 272.62 KB)
Latvian – Labākie ieteikumi patērētājiem: Sūdzības iesniegšana (PDF 242.08 KB)
Macedonian – Главни совети за клиентите: поднесување жалба (PDF 244.34 KB)
Maltese – L-aqwa pariri għall-konsumaturi: Kif tagħmel ilment (PDF 258.17 KB)
Russian – Полезные советы потребителям: как подать жалобу (PDF 246.61 KB)
Serbian – Врхунски савети за потрошаче: подношење жалбе (PDF 245.56 KB)
Turkish – Tüketiciler için en iyi ipuçları: Şikayette bulunma (PDF 255.03 KB)
Ukrainian – Корисні поради для споживачів: подання скарги (PDF 247.08 KB)
Vietnamese – Lời khuyên hàng đầu cho khách hàng: Khiếu nại (PDF 243.24 KB)
The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri.
a_little_yarn_alyawarra_factsheet.pdf (PDF 3.74 MB)
a_little_yarn_arrernte_factsheet.pdf (PDF 3.73 MB)
a_little_yarn_luritja_factsheet.pdf (PDF 3.73 MB)
a_little_yarn_english_factsheet.pdf (PDF 6.48 MB)
a_little_yarn_tsi_creole_factsheet.pdf (PDF 3.74 MB)
a_little_yarn_warlpiri_factsheet.pdf (PDF 3.73 MB)
a_little_yarn_pitjantjatjarra_fact_sheet.pdf (PDF 3.73 MB)