Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Please note: This poster is not available for order.
A poster outlining how to raise a concern about the quality of care a person is receiving.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 561.8 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic - Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian - Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek - Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi - Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian - Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian - Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian - Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish - Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian - Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian - Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish - Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese - Commissioner letter to aged care consumers (PDF 205.79 KB)
Arabic – Home care letter to consumers advising of visit (PDF 444.11 KB)
Arabic – Noticeboard poster advising of visit (PDF 332.9 KB)
Arabic – Noticeboard poster unannounced visit (PDF 120.8 KB)
Arabic – Site audit notice sent with reminder email (PDF 151.42 KB)
Arabic – Site audit poster sent with reminder email (PDF 171.57 KB)
COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.
How to stay safe from COVID-19 (English) (PDF 689.79 KB)
Chinese, Simplified – 如何安全地应对 COVID-19 (新冠病毒) (PDF 715.11 KB)
Chinese, Traditional – 如何安全地應對 COVID-19 (新冠病毒) (PDF 729.27 KB)
Croatian – Kako ćete se sačuvati od COVID-19 (PDF 708.64 KB)
Dutch – Hoe u uzelf beschermt tegen COVID-19 (PDF 685.43 KB)
French – Comment vous protéger du COVID-19 (PDF 686.04 KB)
German – So schützen Sie sich vor COVID-19 (PDF 697.87 KB)
Greek – Πώς να μείνετε ασφαλείς από τη COVID-19 (PDF 668.38 KB)
Italian – Come proteggersi dal COVID-19 (PDF 697.59 KB)
Macedonian – Како да останете безбедни од КОВИД-19 (PDF 675.02 KB)
Maltese – Kif tibqa’ sikur mill-COVID-19 (PDF 702.87 KB)
Polish – Jak chronić się przed COVID-19 (PDF 713.79 KB)
Spanish – Cómo evitar contagiarse la COVID-19 (PDF 686.46 KB)
Ukrainian – Як захистити себе від COVID-19 (PDF 677.49 KB)
Vietnamese – Cách giữ an toàn với COVID-19 (PDF 678.72 KB)
If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.
This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.
Noticeboard poster advising of visit - Polish (PDF 129.1 KB)
Noticeboard poster unannounced visit - Polish (PDF 136.56 KB)
Site audit notice sent with reminder email - Polish (PDF 187.38 KB)
Site audit poster sent with reminder email - Polish (PDF 136.42 KB)
