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This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

Guides,
thumbnail image of Guidance for applicants seeking approval to provide aged care document

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Forms,
Language resources,
Cover image of Charter for Aged Care Rights signing template

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Corporate publications,
Regulatory strategy 2020

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Forms,
Guides,
Cover Image of Aged Care Quality Standards Self-Assessment Tool

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

Poster,
Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

RB 2021-14 This Regulatory Bulletin outlines the Commission’s regulatory approach where there is a transfer in ownership of a residential aged care service from one approved provider to another.

Regulatory Bulletins,
Cover image - RB 2021-14 Change in service ownership

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Video,
Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Video,
Open disclosure video thumbnail picture

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

Fact sheet,
3 caucasian people and an african heritage man listening to their advisor.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Aged care advocacy – fact sheet  (PDF  660.35 KB)
Fact sheet,
Cover image_How Aged Care Advocacy Can Help You Fact Sheet

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Report,
Consumer engagement in aged care - Survey report cover pic

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Guides,
Consumer engagement in aged care - Literature review cover pic

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

Guides,
Working with aged care consumers cover pic

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Key Personnel Template  (DOCX  114.82 KB)
Forms,
Key personnel template