Resource library

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care. 
 
The training resource supports an exploration of food, nutrition and dining in aged care, specifically: 

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

This document provides suggestions for group learning experiences and discussion notes that L&D staff and managers can use during stand-up meetings. 

Their purpose is to promote discussion, reflection and education, to support staff with improving the food, nutrition and dining experience of people in their care.

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

• offers an overview of the Code
• supports an exploration of the Code and its 8 elements
• is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

National Aged Care Provider Conference 2023 - Our approach to compliance. Presentation by Peter Edwards, Executive Director, Quality Compliance, Financial and Prudential Regulation

National Aged Care Provider Conference 2023. Our approach to assessing and monitoring quality aged care. Presentation by Anthony Speed Executive Director, Quality Assessment and Monitoring.

National Aged Care Provider Conference 2023 - Our approach to resolving complaints. Presentation by:

• Janet Anderson PSM, Commissioner
• Louise Macleod, Complaints Commissioner
• Michelle Bampton, Executive Director, Intake and Complaints Resolution

National Aged Care Provider Conference 2023 - Office of the Interim Inspector-General of Aged Care. Presentation by Ian Yates AM, Interim Inspector-General of Aged Care.

National Aged Care Provider Conference 2023 - Stronger Standards, Better Aged Care Program. Presentation by Lisa Peterson PSM Assistant Commissioner, Sector Capability.

National Aged Care Provider Conference 2023. Keynote plenary address by the Commissioner - Regulating to propel positive change (Looking under the bonnet of the ACQSC). 

Download a PDF of the slides that were used in the 15 December 2022 webinar, Aged care sector reforms – current status and what’s next?

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

This presentation is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.