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Resource Library

Displaying 1 - 20 of 27 results

31 August 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Image of Do you have a concern or complaint poster

29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Poster,

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Image of 8 facts about each resident fact sheet

29 August 2022
Poster,

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Image of Know, support, act poster

29 August 2022
Poster,

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

 

Image of Your dining experience poster

25 August 2022
Language resources,
Letters,
Poster,
Cover image English poster

22 April 2022
Guides,
Poster,

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .

21 March 2022
Guides,
Poster,

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

4 circles on a white background with colours sky blue with the image aged person and his carer, green circle with image of a guy saying sorry, pink cicle with an image of a magnifying glass, grey circle with an image of a magnifying glass and light bulb.

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

18 February 2022
Guides,
Poster,

The poster and video will support you in understanding person-centred care.

Poster with: What is person centered care? in white text on a blue background. There are four circles: pink(work with you and your representatives, grey (talk with you about your preferences), yellow (risk - support you to take risks), and sky blue with an aged person.

20 December 2021
Presentations,

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

Introduction slide of Medication-related complaints in residential aged care, elderly lady in wheel chair being pushed by a younger lady

20 December 2021
Tool,
Presentations,

This presentation is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

First slide of To Dip or Not To Dip case-based education presentation with dip stick and container with coloured squares

5 November 2021
Brochure,
Guides,
Presentations,

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards Storyboards Resource image

29 October 2021
Guides,
Poster,

The Commission has developed a package of resources to help consumers understand the new restrictive practices requirements.

Poster with: What are restrictive practices? in white text on a blue background. There are five circles: pink, grey. dark green, green and yellow with icons

22 October 2021
Poster,

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Two columns: 1. urine colour chart; 2. outline of human body

22 October 2021
Poster,

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Poster with four grey rows and four icons with dipstick container, urinary tract, document and red and white prescription pills

18 October 2021
Fact sheet,
Poster,

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

What happens after you make a complaint poster with three icons: acknowledge investigate and respond

27 July 2021
Fact sheet,
Poster,

The Serious Incident Response Scheme or SIRS will support your right to be treated with dignity and respect and to live your life free from neglect, violence and abuse.

Poster with text and four circles with steps

12 July 2021
Fact sheet,
Guides,
Poster,

Are you missing some of your favourite activities? You can still do many of the social activities you enjoy, though they may be a little different.

A3 poster – How to stay active and enjoy yourself during COVID-19, white text on green background with circles for four steps enjoy yourself during COVID-19

12 July 2021
Fact sheet,
Guides,
Poster,

It’s important to stay in touch with the people you love, even if COVID-19 restrictions mean they can’t visit you as easily or as often.

A3 poster – Staying connected with the people you love during COVID-19, white text on purple background with circles for four steps

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