Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.
Do you have a concern or complaint? (PDF 354.69 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 346.52 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 321.16 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.88 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 391.48 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 420.19 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 331.98 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 331.93 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 332.26 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 326.94 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 305.96 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 329.9 KB)
Italian – Ha una segnalazione da fare? (PDF 330.74 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 332.94 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 324.1 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 326.42 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 337.66 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 336.83 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 329.72 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 327.68 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 331.24 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 332.6 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 328.15 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 325.24 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 332.05 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 325.27 KB)
The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.
This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.
Charter of Aged Care Rights (English) (PDF 708.18 KB)
Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)
Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)
Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)
Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)
Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)
German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)
Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)
Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)
Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)
Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)
Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)
Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)
Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)
Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)
The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.
This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjara, Torres Strait Creole and Warlpiri.
a_little_yarn-alyawarra.pdf (PDF 4.45 MB)
a_little_yarn-arrernte.pdf (PDF 4.39 MB)
a_little_yarn-english.pdf (PDF 4.31 MB)
a_little_yarn-luritja.pdf (PDF 4.42 MB)
a_little_yarn-pitjantjatjarra.pdf (PDF 4.39 MB)
a_little_yarn-tsi_creole.pdf (PDF 4.45 MB)
a_little_yarn-warlpiri.pdf (PDF 4.4 MB)
If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.
acqsc_translated-information-for-consumer-poster_acc.pdf (PDF 777.92 KB)
