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The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak. 

Guides,
Partnerships in care cover image
Publication date

Letter from Commissioner Janet Anderson PSM and Chief Clinical Advisory Dr Melanie Wroth to residential aged care providers and people living in residential aged care homes on the importance of being up to date with COVID-19 vaccine boosters.

Letters,
Letter Covid booster thumbnail
Publication date
Last updated

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

Fact sheet,
aged care workers factsheet thumbnail
Publication date

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

Fact sheet,
home services arrangement fact sheet thumbnail
Publication date

You need to wear an appropriate mask in aged care homes to prevent the spread of germs including viruses that cause colds, flu and COVID-19. Learn how to put your P2 or N95 mask on and fit check in this short video.

Video,
thumbnail wearing a mask video
Publication date

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with handwashing through this short video.

Video,
thumbnail hand hygiene video
Publication date

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

Video,
thumbnail hand hygiene video
Publication date

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

Fact sheet,
First page of the Food and dining – your choices matter fact sheet
Publication date

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

Fact sheet,
Guides,
Cover page - What is the SIRS? Information for home services care recipients fact sheet
Publication date

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Letters,
Icon_newsletter
Publication date
Last updated

Information about antibiotics for aged care residents and their families, carers and representatives.

This brochure is available in 25 languages.

Brochure,
Do you need antibiotics? Flyer image
Publication date

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Brochure,
Language resources,
Charter of Aged Care Rights cover picture
Publication date

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Video,
Publication date

Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Poster,
Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)
Publication date
Last updated

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Forms,
Language resources,
Cover image of Charter for Aged Care Rights signing template
Publication date

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Fact sheet,
Language resources,
Complaints service we offer thumbnail
Publication date

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

Notice of collection (English)  (PDF  344.24 KB)
Portuguese – Aviso de recolha  (PDF  243.31 KB)
Tagalog – Abiso ng koleksyon  (PDF  266.14 KB)
Fact sheet,
First page of Notice of collection
Publication date

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Fact sheet,
Language resources,
Top tips for consumers front page
Publication date
Last updated

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Poster,
Concern or complaint poster thumbnail