Resource library | Aged Care Quality and Safety Commission

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Charter of Aged Care Rights Template for Signing

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)

Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)

Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)

Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)

Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)

Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)

Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)

Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)

Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)

Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)

Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)

Dutch (accessible) – Handvest voor de rechten van cliënten in de ouderenzorg (DOCX 223.1 KB)

German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)

German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)

Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)

Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)

Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)

Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)

Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)

Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)

Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)

Italian (accessible) – La Carta dei Diritti di Assistenza per gli Anziani (DOCX 221.09 KB)

Korean – 노인케어 권리 헌장 (PDF 223.56 KB)

Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)

Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)

Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)

Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)

Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)

Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)

Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)

Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)

Russian – Положение о правах пожилых людей при предоставлении ухода (PDF 158.89 KB)

russian_-_dept_health_-_charter_of_aged_care_rights_0.docx (DOCX 221.84 KB)

Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)

Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)

Spanish – El estatuto de derechos de las personas mayores y sus cuidados (PDF 132.9 KB)

Spanish (accessible) – El estatuto de derechos de las personas mayores y sus cuidados (DOCX 223.33 KB)

Vietnamese – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (PDF 163.28 KB)

Vietnamese (accessible) – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (DOCX 222.39 KB)

Forms,

Language resources,

Cover image of Charter for Aged Care Rights signing template

Charter of Aged Care Rights A5 booklet

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Charter of Aged Care Rights (English) (PDF 708.18 KB)

Accessible – Charter of Aged Care Rights (English) (DOCX 237.15 KB)

Arabic – ميثاق حقوق رعاية المسنين (PDF 1.65 MB)

Chinese, Simplified – 老年护理权益章程 (PDF 1.67 MB)

Chinese, Traditional – 老年護理權益章程 (PDF 1.7 MB)

Dutch – Handvest voor Rechten in Ouderenzorg (PDF 1.54 MB)

German – Charta über Rechte in der Altenpflege (PDF 1.54 MB)

Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 1.56 MB)

Hindi – वृद्ध लोगों के अधिकारों का घोषणा-पत (PDF 1.62 MB)

Hungarian – Idősgondozási jogok chartája (PDF 1.58 MB)

Italian – Carta dei diritti degli anziani bisognosi di assistenza (PDF 1.55 MB)

Korean – 노인 케어 권리 헌장 (PDF 1.58 MB)

Macedonian – Повелба за правата за старосна нега (PDF 1.57 MB)

Maltese – Ċarter tad-Drittijiet tal-Kura tal-Anzjani (PDF 1.55 MB)

Polish – Karta Praw w Opiece nad Osobami Starszymi (PDF 2.15 MB)

Russian – Хартия прав по уходу за престарелыми (PDF 1.57 MB)

Serbian – Повеља о правима старијих лица на негу (PDF 1.57 MB)

Spanish – Carta de Derechos de Cuidado para Personas Mayores (PDF 1.54 MB)

Vietnamese – Bản Điều lệ Quyền hạn về Dịch vụ Chăm sóc Người cao niên (PDF 1.56 MB)

Brochure,

Language resources,

Charter of Aged Care Rights cover picture

The complaints service we offer – fact sheet

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

The complaints service we offer you (English, PDF) (PDF 533.45 KB)

Arabic – خدمة الشكاوى التي نقدمها لك (PDF) (PDF 396.75 KB)

Armenian – Բողոքների ընդունման և մշակման ծառայություն (PDF) (PDF 407.69 KB)

Chinese, Traditional – 我們為您提供的申訴服務 (PDF) (PDF 391.26 KB)

Croatian – Usluga za rješavanje pritužbi koju vam nudimo (PDF) (PDF 314.32 KB)

Dutch – De klachtendienst die wij u bieden (PDF) (PDF 338.87 KB)

French – Le service des plaintes que nous vous proposons (PDF) (PDF 328.21 KB)

German – Unser Beschwerdeservice für Sie (PDF) (PDF 337.7 KB)

Greek – Η υπηρεσία παραπόνων που σας προσφέρουμε (PDF) (PDF 325.18 KB)

Hindi – शिकया्तसेव याहमआपकोप्रदयािकरतेहैं (PDF) (PDF 384.98 KB)

Hungarian – Az általunk kínált panaszkezelési szolgáltatás (PDF) (PDF 347.95 KB)

Italian – Il servizio reclami che ti offriamo (PDF) (PDF 337.39 KB)