Resource Library

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

This resource is not available to order.

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.