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Displaying 1 - 20 of 61 results

Updated
27 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Icon_newsletter

14 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

Icon_newsletter

13 September 2022
Fact sheet,

This fact sheet outlines the financial and prudential reporting responsibilities for approved providers.

Cover of Financial and Prudential Reporting Responsibilities fact sheet with a teal heading and circular diagram showing the four Prudential Standards.

13 September 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

7 September 2022
Guides,

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

31 August 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Image of Do you have a concern or complaint poster

26 August 2022
Fact sheet,

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

circle in a sky blue background cut into quarters yellow which says liquidity standard, teal with a book that says records standard, violet with paper image which says disclosure standard and orange with a group of people which says governance standard

26 August 2022
Fact sheet,

This provider fact sheet explains the Disclosure Standard, which is part of the Prudential Standards.

Cover of Disclosure Standard fact sheet with a teal heading and circular diagram showing the four Prudential Standards

25 August 2022
Language resources,
Letters,
Poster,
Cover image English poster

19 August 2022
Forms,

Under section 9-1 of the Aged Care Act 1997 approved providers are required to notify the Aged Care Quality and Safety Commissioner of any change of circumstance that materially affects their suitability to be a provider of aged care. 

16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

9 March 2022
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

4 March 2022
Letters,

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

24 February 2022
Fact sheet,

This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

First page of the Prudential Standards Investment management strategy fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Fact sheet,

This provider fact sheet explains refundable deposits or accommodation bonds, which is part of the Prudential Standards.

First page of the Prudential Standards Refunding refundable deposit balances fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Fact sheet,

This fact sheet explains the Liquidity Standard, 1 of 4 Prudential Standards.

First page of the Liquidity Standard fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Fact sheet,

The Prudential Standards fact sheet provides an overview of the 4 Prudential Standards.

First page of the Prudential Standards fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Report,

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

Cover of Prudential campaign report

15 February 2022
Fact sheet,

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

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