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Displaying 1 - 20 of 129 results

Updated
3 October 2022
Guides,

This publication is designed to assist providers of aged care services to conduct investigations into serious incidents.

The guidance promotes best practice approaches associated with conducting an investigation and outlines steps to take when responding to actual, alleged and suspected incidents.

 

Cover of Effective serious incident investigations guidance with a teal background and white text

Updated
3 October 2022
Guides,

These guidelines describe provider responsibilities in relation to the SIRS, including requirements relating to incident management and making a notification to the Commission.

Cover of SIRS guidelines for residential aged care providers with a teal background and title in white text

Updated
3 October 2022
Guides,

This diagram sets out the steps providers should take when a reportable incident occurs in an aged care service.

Diagram showing the workflow of the steps to take when an incident occurs in an aged care service

Updated
3 October 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to inappropriate use of restrictive practices. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Inappropriate use of restrictive practices fact sheet, followed by two columns of text.

Updated
3 October 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to neglect. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Neglect, followed by two columns of text.

Updated
3 October 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to stealing or financial coercion by a staff member. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Stealing or financial coercion by a staff member, followed by two columns of text.

Updated
3 October 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to psychological or emotional abuse. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Psychological or emotional abuse, followed by two columns of text.

Updated
3 October 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unlawful sexual contact or inappropriate sexual conduct. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with teal header and the text SIRS reportable incidents – unlawful sexual contact or sexual conduct

Updated
3 October 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unreasonable use of force. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unreasonable use of force , followed by two columns of text.

Updated
27 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

Icon_newsletter

16 September 2022
Tool,
Guides,

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

Goal planning document with an orange header and two tables with four columns and three rows

14 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

Icon_newsletter

13 September 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

12 September 2022
Fact sheet,

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet

7 September 2022
Guides,

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

31 August 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Image of Do you have a concern or complaint poster

31 August 2022
Letters,

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

Icon_newsletter

29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Fact sheet,

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Image of Food and dining preferences fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

Image of Enjoying dining consumer fact sheet

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