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13 September 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

15 February 2022
Fact sheet,

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

13 January 2022
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

30 August 2021
Fact sheet,

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

Request for specified information key changes fact sheet image

30 August 2021
Fact sheet,

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

quality review key changes fact sheet image

30 August 2021
Fact sheet,

Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

cover image of accreditation and re-accreditation key changes fact sheet

23 August 2021
Fact sheet,

These scenarios cover a range of examples to help providers understand issues around the use of restrictive practices. They are intended to be illustrative only, and should not be relied upon as authority.

Cover of the Restrictive practices scenarios booklet

16 August 2021
Fact sheet,

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

transitional arrangements fact sheet image

16 August 2021
Fact sheet,

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes were changed from 1 January 2019 to align more closely to site audit arrangements and requirements. This assists approved providers by having consistency of regulatory process for residential services. From 1 July 2019 review audits are conducted to assess a provider’s performance against the Aged Care Quality Standards (Quality Standards).

review audits key changes fact sheet image

16 August 2021
Fact sheet,

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

A new meaning of Commonwealth-funded aged care service was included in the Aged Care Quality and Safety Commission Act 2018 (Commission Act) to more appropriately capture specific programs that are grant-based. This commenced on 1 January 2019.

Commonwealth Home Support Programme key changes fact sheet image

16 August 2021
Fact sheet,

Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

assessment contacts key changes fact sheet image

20 July 2021
Fact sheet,

Top tips for service providers managing complaints.

Top tips for providers cover page

7 July 2021
Fact sheet,
Language resources,

We can assist with your concerns about the quality of care or services you or someone else is receiving from Australian Government funded aged care providers.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Complaints service we offer thumbnail

7 July 2021
Fact sheet,
Language resources,

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Top tips for consumers front page

18 June 2021
Fact sheet,

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

What is a direction fact sheet thumbnail

17 November 2020
Fact sheet,

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

The changes surrounding consent to access apply to every form of a visit to the premises of a service, whether for the purposes of re-accreditation, a quality review, a review audit or an assessment contact.

consent to access premises key changes fact sheet image

2 November 2020
Fact sheet,

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

Referrals to other organisations fact sheet

8 October 2020
Fact sheet,

This fact sheet outlines your options to ask for a review of the Aged Care Quality and Safety Commission’s decision in relation to your complaint, or to complain about our service.

Cover image Right To Seek Review Fact Sheet

14 January 2020
Fact sheet,

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Cover image Resolving Concerns About Aged Care fact sheet

3 January 2020
Fact sheet,

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

Thumbnail image of Provider resolution fact sheet

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