Resource Library

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This provider fact sheet helps ensure services are doing everything possible to prevent, prepare for and reduce the impact of a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and Aged Care and peak bodies.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

This fact sheet includes suggested questions you can ask your provider about how prepared they are for a COVID-19 outbreak. It also includes links to a range of resources to help you feel safe, informed and connected.

This fact sheet includes suggested questions you can ask your residential aged care provider about their readiness for a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and Aged Care and peak bodies.

A fact sheet for aged care residents, their families and representatives on your rights relating to COVID-19 restrictions in residential aged care.

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

This fact sheet for providers summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia in 2021.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Key changes to accreditation and re-accreditation under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

These scenarios cover a range of examples to help providers understand issues around the use of restrictive practices. They are intended to be illustrative only, and should not be relied upon as authority.

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

Review audit processes were changed from 1 January 2019 to align more closely to site audit arrangements and requirements. This assists approved providers by having consistency of regulatory process for residential services. From 1 July 2019 review audits are conducted to assess a provider’s performance against the Aged Care Quality Standards (Quality Standards).

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

A new meaning of Commonwealth-funded aged care service was included in the Aged Care Quality and Safety Commission Act 2018 (Commission Act) to more appropriately capture specific programs that are grant-based. This commenced on 1 January 2019.

Key changes to assessment contacts under the new Aged Care Quality and Safety Commission Act 2018 and Rules.

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.