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On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

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This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

Fact sheet,
3 caucasian people and an african heritage man listening to their advisor.
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This provider fact sheet explains their responsibilities regarding the management of new consumers who require restrictive practices or have started them before entering the service.

Fact sheet,
Cover page: A young lady with long hair and glasses next to elderly man who is sitting
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A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Concern or complaint poster thumbnail