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28 September 2022
Guides,

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

16 September 2022
Tool,
Guides,

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

Goal planning document with an orange header and two tables with four columns and three rows

13 September 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Fact sheet,

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Image of Getting the dining experience right (staff) fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Image of Getting the dining experience right (provider) fact sheet

29 August 2022
Poster,

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Image of 8 facts about each resident fact sheet

29 August 2022
Poster,

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Image of Know, support, act poster

29 August 2022
Fact sheet,

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Image of Dining in residential aged care - tips and tricks fact sheet

16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

27 April 2022
Brochure,

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

elderly woman looking worried and looking outside her window

24 February 2022
Report,

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

Cover of Prudential campaign report

15 February 2022
Fact sheet,

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

28 January 2022
Forms,
Guides,

This provider template is for recording information for consumers receiving psychotropic medications.

Cover image for Psychotropic medications self-assessment tool

16 November 2021
Forms,
Guides,

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

24 August 2021
Webinar,

On Thursday 6 August 2020, the Commission held a webinar for NSW/QLD-based providers of residential aged care services to share insights from the Commission’s work in monitoring and supporting services to prepare for and respond to an outbreak.

6 August webinar screengrab

24 August 2021
Webinar,

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Image of Outbreak Management Planning in Aged Care webinar thumbnail

24 August 2021
Webinar,

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fourth webinar discussed the role of the Commission under the SIRS.

SIRS webinar #4 thumbnail image

24 August 2021
Webinar,

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This third webinar discussed reporting incidents to the Commission under the SIRS.

SIRS webinar #3 screen shot

24 August 2021
Webinar,

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This second webinar discussed the importance of an effective Incident Management System under the SIRS.

screenshot from the second Serious Incident Response Scheme webinar

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