Resource Library

As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.

A fact sheet that introduces the responsibility for providers to offer to establish and maintain a consumer advisory body.

A fact sheet that explains the responsibility for providers that are wholly-owned subsidiaries to ensure their constitution prioritises the consumer over the holding company.

A fact sheet that introduces the responsibility for providers to establish and continue a quality care advisory body.

A fact sheet that details the responsibility to ensure staff have appropriate skills, qualifications, experience and professional development opportunities.

A fact sheet for consumers that details a provider’s responsibility to offer to establish a consumer advisory, the purpose of the consumer advisory body and how to get involved.

A fact sheet that informs providers of their obligation to provide information about their operations to the Department of Health and Aged Care by the 31st of October each year.

A fact sheet that informs key personnel of their obligation to report changes relating to a suitability matter to their employer within 14 days of a change occurring.

A fact sheet that introduces the responsibility for providers to notify the Commission within 14 days about changes that materially impact their suitability as an approved provider and of a change to their key personnel.

A fact sheet that introduces the responsibility for providers to consider the suitability of their key personnel at least every 12 months.

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Top tips for service providers managing complaints.

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.