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Resource Library

Displaying 1 - 8 of 8 results

16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

15 February 2022
Fact sheet,

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

28 January 2022
Forms,
Guides,

This provider template is for recording information for consumers receiving psychotropic medications.

Cover image for Psychotropic medications self-assessment tool

16 November 2021
Forms,
Guides,

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

20 July 2021
Fact sheet,

Top tips for service providers managing complaints.

Top tips for providers cover page

7 July 2021
Fact sheet,
Language resources,

Top tips for consumers when making a complaint about aged care quality or services received.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Top tips for consumers front page

1 July 2021
Poster,

Download the English Aged Care Quality Standards Consumer Outcomes A2 poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes

10 June 2021
Video,

A 30-minute Aged Care Quality Standards educational video for service providers.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Educational Video

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