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Updated
5 August 2022
Fact sheet,

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.

Top half of fact sheet showing an elderly woman talking with a doctor, followed by two columns of text

Updated
2 August 2022
Fact sheet,

This provider fact sheet helps ensure services are doing everything possible to prevent, prepare for and reduce the impact of a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and peak bodies.

First page of the How prepared are you for a COVID-19 outbreak fact sheet with a block of turquoise colour at the top and two-column text.

20 July 2022
Letters,

On Wednesday 20 July 2022, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers regarding antiviral treatments to manage COVID-19 outbreaks.

4 April 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

4 March 2022
Fact sheet,

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

4 March 2022
Letters,

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

25 February 2022
Letters,

The Minister for Senior Australians and Aged Care Services, Senator the Hon Richard Colbeck together with the Aged Care Quality and Safety Commissioner, Janet Anderson, issued a joint letter to residential aged care providers to personally encourage all aged care residents and staff to get their COVID booster vaccination.

Image_Newsletter

15 February 2022
Fact sheet,

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

22 December 2021
Letters,

On Wednesday 22 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on being prepared for a COVID-19 outbreak.

Image_Newsletter

22 December 2021
Fact sheet,

This fact sheet for providers summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia in 2021.

cover page of 'What we learned from COVID-19 outbreaks in 2021'

28 October 2021
Letters,

The Commissioner wrote to approved providers on 7 December 2020 about visitor access in a COVID-normal world

Image_Newsletter

6 September 2021
Webinar,

We hosted a webinar on 30 August 2021 that revisited some foundation steps providers of residential aged care can take to be ready for a COVID-19 outbreak. We also discussed the changing context of COVID in 2021.

Being ready for a COVID-19 outbreak webinar 30 August 2021

23 July 2021
Fact sheet,

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Image of Infection Prevention and Control Leads: Updates for providers thumbnail

14 July 2021
Image,

Download the How to stay active and enjoy yourself during COVID-19 images for social media, email and web.

White text: How to stay active and enjoy yourself during COVID-19 on green background with three circles with icons for: figures stretching, a figure reading a book and laptop with figure on screen and music notes

14 July 2021
Image,

Download the Stay connected with the people you love during COVID-19 images for social media, email and web.

Cartoon of an envelope with text: Stay connected with the people you love during COVID-19 on a purple background

14 July 2021
Image,

Download the How to stay safe from COVID-19 images for social media, email and web.

How to stay safe from COVID-19 white text, blue background with four circles with icons: hand washing, two figures 1.5m apart, needle and elderly figure with glasses sneezing in elbow

12 July 2021
Fact sheet,

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

Image – Connecting over the phone or video call

12 July 2021
Fact sheet,

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

12 July 2021
Aboriginal and Torres Strait Islander resources,
Brochure,
Guides,

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues. 

The storyboards will be particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relating to COVID-19 and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

These storyboards deal with the concept of staying safe, and cover the following topics: 

COVID-19 Staying safe storyboard image

12 July 2021
Brochure,
Guides,

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues.

COVID-19 storyboards image

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