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Resource Library

Displaying 1 - 20 of 96 results

Updated
16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

20 May 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern or complaint? Poster thumbnail

8 April 2022
Forms,

For more information see our Re-consideration and review of decisions page.

application for reconsideration

9 March 2022
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

4 March 2022
Fact sheet,

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

4 March 2022
Letters,

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

1 March 2022
Regulatory Bulletins,

RB 2021-13 From 1 July 2021, approved providers have updated and specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Quality of Care Principles 2014 (the Principles) relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Cover image of RB 2021-13, white text with a teal background and purple ribbon

28 January 2022
Fact sheet,
Guides,

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

Cover of Psychotropic self-assessment tool – frequently asked questions

7 January 2022
Report,

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Consumer engagement in aged care - Survey report cover pic

7 January 2022
Guides,

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

7 January 2022
Guides,

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

Working with aged care consumers cover pic

22 December 2021
Guides,

This guidance gives providers practical tips when making reports about serious incidents through the My Aged Care Provider Portal.

Cover of Reporting serious incidents Using a problem solving approach to enhance effective incident management

22 December 2021
Guides,

This guidance provides information for providers on the problem solving model supports the key elements of an effective incident management system.

Cover of Reporting serious incidents Using a problem solving approach to enhance effective incident management

22 December 2021
Letters,

On Wednesday 22 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on being prepared for a COVID-19 outbreak.

Image_Newsletter

22 December 2021
Fact sheet,

This fact sheet for providers summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia in 2021.

cover page of 'What we learned from COVID-19 outbreaks in 2021'

20 December 2021
Presentations,

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

Introduction slide of Medication-related complaints in residential aged care, elderly lady in wheel chair being pushed by a younger lady

14 December 2021
Letters,

On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.

Image_Newsletter

19 November 2021
Regulatory Bulletins,

The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner from 1 January 2020, giving the Commission new powers for monitoring and enforcing compliance under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Cover image Regulatory Bulletin PDF

16 November 2021
Forms,
Guides,

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

15 November 2021
Guides,

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

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