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Resource Library

Displaying 1 - 20 of 37 results

Resource Type
Fact sheets

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

What is a direction fact sheet thumbnail

Resource Type
Regulatory Bulletins

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletin 2020-10 cover image

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation. We work closely with a number of organisations to ensure that your concerns are handled correctly, by the people best placed to deal with them. 

There are five organisations we refer complaint information to when required: 

Referrals to other organisations fact sheet

Resource Type
Regulatory Bulletins

RB 2019-08 This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles 2014.

snapshot of the Regulatory Bulletin - restraint

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

Resource Type
Aboriginal and Torres Strait Islander resources
Fact sheets

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri. 

A little yarn goes a long way fact sheet front page

Resource Type
Aboriginal and Torres Strait Islander resources
Brochures & Posters

The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri. 

A little yarn goes a long way brochure front cover

Resource Type
Regulatory Bulletins

RB 2019-07 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a regulatory decision. It details the Commission's process and responsibilities relating to its reconsideration of reviewable regulatory decisions under Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

Cover image of regulatory bulletin 2019-7 reconsideration of regulatory decisions

Resource Type
Regulatory Bulletins

RB 2019-06 This Regulatory Bulletin outlines the principles and practices that form the Commission’s framework for making decisions relating to its regulatory functions. It outlines how the Commission will ensure high quality and consistent decision-making under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

cover image regulatory bulletin 2019-6 on regulatory decision making

Resource Type
Corporate publications

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Regulatory strategy 2020

Resource Type
Regulatory Bulletins

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Cover image of the Commission's regulatory bulletin issue 2019-5

Resource Type
Guides & Handbooks

This booklet provides an evidence-based approach to complaint handling in a plain English, easy-to-understand format. It highlights the role of communication in effective complaint handling and the benefits of resolving complaints within a service.

Better Practice Guide to Complaint Handling in Aged Care Services front cover

Resource Type
Forms
Guides & Handbooks

This self-assessment tool aims to help aged care service providers record how their use of chemical restraints is managed. It relates to consumers who are prescribed psychotropic medication(s) (particularly anti-psychotics and benzodiazepines), including for PRN (as needed) use.

Cover image of self-assessment tool for psychotropic medication use

Resource Type
Fact sheets

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

Thumbnail image of Provider resolution fact sheet

Resource Type
Forms

For more information see our Re-consideration and review of decisions page

 

 

application for reconsideration

Resource Type
Forms

For more information see our Re-accreditation of residential aged care services web page.

 

 

Cover image Application for re-accreditation V1.4

Resource Type
Forms
Guides & Handbooks

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.

This resource is not available to order.

Cover Image of Aged Care Quality Standards Self-Assessment Tool

Resource Type
Consumer Experience Reports (CER)

Produced by the former Australian Aged Care Quality Agency, this summary report details the findings and trends of Consumer Experience Reports (CER) conducted from 1 July 2017 to 30 June 2018.

Cover Image of Consumer Experience Reports Data 2017-18

Resource Type
Fact sheets

Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the Rules. The Commissioner may make any arrangements as are necessary for the purposes of completing the activities. The Rules provide for processes commenced before 1 January 2019 to continue to be progressed as if the steps had been taken under the Rules. This includes applications for re-accreditation, quality reviews and monitoring processes.

transitional arrangements fact sheet image