Resource library

The Aged Care Act 1997 and the Aged Care Quality and Safety Commission Act 2018 were amended to strengthen the governance arrangements of approved providers. These introduce specific changes aimed at improving leadership and culture and increasing transparency and accountability.  

This regulatory bulletin discusses the strengthened provider governance responsibilities for approved providers concerning their governing body. It also explains how we will regulate these responsibilities. 

In this short video, Tara Pamula, Acting Assistant Commissioner for the Sector Capability and Regulatory Strategy Division, discusses when the strengthened Aged Care Standards will be implemented and the role of the Commission.

This video is to give consumers, their representatives and families an overview of various aspects of the Strengthening Provider Governance reform. It describes the new governance responsibilities for all providers.

From 1 July 2023, residential aged care facilities across Australia must have a registered nurse (RN) onsite and on duty 24 hours a day, 7 days a week (24/7 RN responsibility) unless they have an exemption. This fact sheet provides information on alternative care arrangements to meet this requirement.

A fact sheet that informs providers of their governing body membership requirements.

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

• offers an overview of the Code
• supports an exploration of the Code and its 8 elements
• is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

This fact sheet provides an overview of the Code of Conduct for Aged Care (the Code) for the aged care workforce including aged care workers and governing persons.

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

This document responds to questions put to the Commission at the ‘Compliance in practice’ webinar held on 18 July 2023. The information is current as at 2 August 2023.

The Commission is implementing the Stronger Standards, Better Aged Care Program to help older Australians and their carers and representatives to learn about the strengthened Aged Care Quality Standards. This fact sheet provides further information about the program which commenced in early 2023.

This fact sheet provides an overview of the aged care reforms.

Please go to our National aged care reforms page for the latest information on sector reforms.

This document responds to questions put to the Commission at the ‘Stronger Standards, Better Aged Care’ webinar held on 20 June 2023 and the National Aged Care Providers Conference session on 9 June 2023. The information is current as at 23 August 2023.

The webinar recording and presentation slides are also available.

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023. 

A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.

A fact sheet that introduces the responsibility for providers to offer to establish and maintain a consumer advisory body.

Approved providers must use this form to give the Commission notice of a material change and specified key personnel events.

This fact sheet for approved providers outlines the key changes on workforce-related responsibilities from 1 July 2023 regarding 24/7 registered nurse coverage and care minutes in residential aged care.

A fact sheet that explains the responsibility for providers that are wholly-owned subsidiaries to ensure their constitution prioritises the consumer over the holding company.