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Displaying 1 - 20 of 66 results

10 June 2022
Fact sheet,

The resources on this page provide information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships.

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

4 April 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

23 March 2022
Fact sheet,

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

circle in a sky blue background cut into quarters yellow which says liquidity standard, teal with a book that says records standard, violet with paper image which says disclosure standard and orange with a group of people which says governance standard

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

4 March 2022
Fact sheet,

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

24 February 2022
Fact sheet,

This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

First page of the Prudential Standards Investment management strategy fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Fact sheet,

This provider fact sheet explains refundable deposits or accommodation bonds, which is part of the Prudential Standards.

First page of the Prudential Standards Refunding refundable deposit balances fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Fact sheet,

This fact sheet explains the Liquidity Standard, 1 of 4 Prudential Standards.

First page of the Liquidity Standard fact sheet with Prudential Standards wheel and two columns of text

24 February 2022
Fact sheet,

The Prudential Standards fact sheet provides an overview of the 4 Prudential Standards.

First page of the Prudential Standards fact sheet with Prudential Standards wheel and two columns of text

15 February 2022
Fact sheet,

If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.

Cover image_How Aged Care Advocacy Can Help You Fact Sheet

28 January 2022
Fact sheet,
Guides,

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

Cover of Psychotropic self-assessment tool – frequently asked questions

17 January 2022
Fact sheet,

This provider fact sheet explains their responsibilities regarding the management of new consumers who require restrictive practices or have started them before entering the service.

Cover page: A young lady with long hair and glasses next to elderly man who is sitting

13 January 2022
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

22 December 2021
Fact sheet,

This fact sheet for providers summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia in 2021.

cover page of 'What we learned from COVID-19 outbreaks in 2021'

22 November 2021
Fact sheet,

The World Health Organisation has declared the coronavirus is a pandemic. The Department of Health has prepared fact sheets, including for aged care staff, residents and families to assist in control of the spread of COVID19. It is strongly recommended that you read these fact sheets and revisit them every day or two because they will be updated as new information becomes available.

18 October 2021
Fact sheet,
Poster,

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

What happens after you make a complaint poster with three icons: acknowledge investigate and respond

29 September 2021
Fact sheet,

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

What is the SIRS providers fact sheet thumbnail

22 September 2021
Fact sheet,

This fact sheet provides information for residential aged care providers on behaviour support plans for each consumer who requires it, as part of their care.

Cover of Behaviour support plans fact sheet with an elderly lady with pearls talking to a younger lady

8 September 2021
Fact sheet,

This fact sheet provides information on how to complete the Numbers of personnel in the service form.

Image of the first page of Numbers of personnel in the service fact sheet

30 August 2021
Fact sheet,

Part of a fact sheet series related to Key changes under the new Commission Act and Rules

As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.

Request for specified information key changes fact sheet image

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