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Resource Type
Fact sheets

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

First page of Home services: Incident management systems fact sheet

Resource Type
Fact sheets

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

Screenshot of SIRS Readiness Checklist document

Resource Type
Fact sheets

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Recording incidents in an incident management system fact sheet page one image

Resource Type
Fact sheets

A fact sheet outlining the new Aged Care Quality Standards.

This resource is not available to order.

 Image of Aged Care Quality Standards PDF

Resource Type
Fact sheets

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet

Resource Type
Fact sheets

This fact sheet provides guidance to providers of aged care on the Serious Incident Response Scheme (SIRS), a Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. 

What is the SIRS providers fact sheet thumbnail

Resource Type
Fact sheets

This fact sheet provides guidance to aged care consumers, on their right to safe and quality care and to live without abuse or neglect. The Serious Incident Response Scheme (SIRS) is a new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home.

What is the SIRS? fact sheet thumbnail

Resource Type
Fact sheets

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Image of Infection Prevention and Control Leads: Updates for providers thumbnail

Resource Type
Fact sheets

This fact sheet provides information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships. What is a partnership in care? This person-centred approach recognises an existing relationship and establishes an agreement between the resident, a partner in care, and the residential aged care service. Where a resident chooses to have a partner in care, that person may be involved in the delivery of services to, and the day-to-day care of, a resident.
 

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

Resource Type
Fact sheets

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Image of cover art - Information to support the repatriation of residents – general guidance

Resource Type
Fact sheets
Guides & Handbooks

The advice in this resource has been prepared by the Aged Care Quality and Safety Commission’s Chief Clinical Advisor Dr Melanie Wroth, to support residential aged care services across Australia in preparing for and responding to a COVID-19 outbreak, complementing the earlier version that was for Victorian providers. The advice is informed by the Commission’s involvement in monitoring and supporting providers to identify and mitigate pandemic-related risks, including managing an outbreak in their service, and the lessons learned from these experiences.

picture of cover of 'Are you alert and ready' document

Resource Type
Fact sheets
Guides & Handbooks

The advice in this resource has been prepared by the Aged Care Quality and Safety Commission’s Chief Clinical Advisor Dr Melanie Wroth, to support residential aged care services in Victoria in preparing for and responding to a COVID-19 outbreak. The advice is informed by the Commission’s involvement in monitoring and supporting providers to identify and mitigate pandemic-related risks, including managing an outbreak in their service, and the lessons learned from these experiences.

picture of cover of 'Are you alert and ready' document

Resource Type
Fact sheets

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

Resource Type
Fact sheets

The Department of Health, in partnership with the Aged Care Quality and Safety Commission (the Commission), is introducing a service compliance rating system for residential aged care services.

About the Service Compliance Rating

The rating system was developed in consultation with stakeholders, including senior Australians, their caregivers, aged care providers, and a range of peak bodies.

Service Compliance Ratings Fact Sheet image

Resource Type
Fact sheets

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 (the Code) sets out the aged care industry’s expectations of conduct for aged care providers on how to support residents being able to have visitors while also keeping them safe and protected during the COVID-19 pandemic.

Industry code fact sheet

Resource Type
Fact sheets
Guides & Handbooks

Six steps for safe prescribing antipsychotics and benzodiazepines in residential aged care.

If you’re thinking of prescribing these medicines to manage the behaviours and psychological symptoms of dementia, follow these 6 steps.

Six steps for safe prescribing screenshot

Resource Type
Fact sheets

This fact sheet provides information on a Direction, which can be issued by the Commission to a provider.

What is a direction fact sheet thumbnail

Resource Type
Fact sheets

The World Health Organisation has declared the coronavirus is a pandemic.
 
The Department of Health has prepared factsheets, including for aged care staff, residents and families to assist in control of the spread of novel coronavirus (COVID19). It is strongly recommended that you read these factsheets and revisit them every day or two because they will be updated as new information becomes available.

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission handles a range of complaints every day. Some of these complaint issues can be handled solely by us, while others may need to be referred to another organisation.

There are a number of organisations we refer complaint information to when required:

Referrals to other organisations fact sheet

Resource Type
Fact sheets

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Image of Info sheet for providers initial docs requested