Letter from Commissioner Janet Anderson PSM and Complaints Commissioner Louise Macleod to approved providers of residential and home services on the Commission’s new report on Complaints about Aged Care Services – Insights for providers released on 20 November 2023.
Download the Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOCX.
This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, and Vietnamese.
Charter of Aged Care Rights signing template (English) (PDF 921.27 KB)
Accessible - Charter of Aged Care Rights signing template (English) (DOCX 228.75 KB)
Arabic – میثاق حقوق رعایة المسنین (PDF 178.74 KB)
Arabic (accessible) – میثاق حقوق رعایة المسنین (DOCX 223.18 KB)
Chinese, Simplified – 老年护理权益章程 (PDF 201.38 KB)
Chinese, Simplified (accessible) – 老年护理权益章程 (DOCX 223.36 KB)
Chinese, Traditional – 老年護理權利章程 (PDF 172.29 KB)
Chinese, Traditional (accessible) – 老年護理權利章程 (DOCX 223.23 KB)
Croatian – Povelja o pravima starijih osoba u skrbi (PDF 158.19 KB)
Croatian (accessible) – Povelja o pravima starijih osoba u skrbi (DOCX 222.89 KB)
Dutch – Handvest voor de rechten van cliënten in de ouderenzorg (PDF 133.18 KB)
German – Charta über Rechte in der Altenpflege (PDF 138.48 KB)
German (accessible) – Charta über Rechte in der Altenpflege (DOCX 221.29 KB)
Greek – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (PDF 158.44 KB)
Greek (accessible) – Χάρτα Δικαιωμάτων Φροντίδας Ηλικιωμένων (DOCX 223.8 KB)
Hindi – वयोवृद्ध देखभाल अधिकार-पत्र (PDF 178.37 KB)
Hindi (accessible) – वयोवृद्ध देखभाल अधिकार-पत्र (DOCX 223.05 KB)
Hungarian – Idősgondozási jogok chartája (PDF 155.91 KB)
Hungarian (accessible) – Idősgondozási jogok chartája (DOCX 223.34 KB)
Italian – La Carta dei Diritti di Assistenza per gli Anziani (PDF 132.41 KB)
Korean – 노인케어 권리 헌장 (PDF 223.56 KB)
Korean (accessible) – 노인케어 권리 헌장 (DOCX 223.04 KB)
Macedonian – Повелба за правата за старосна нега (PDF 155.33 KB)
Macedonian (accessible) – Повелба за правата за старосна нега (DOCX 221.9 KB)
Maltese – Charter tad-Drittijiet tal-Kura tal-Anzjani (PDF 164.17 KB)
Maltese (accessible) – Charter tad-Drittijiet tal-Kura tal-Anzjani (DOCX 221.49 KB)
Nepalese - वृद्ध हेरचाह अधिकारहरूको बडापत्र (PDF 182.62 KB)
Nepalese (accessible) - वृद्ध हेरचाह अधिकारहरूको बडापत्र (DOCX 222.82 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
Polish (accessible) – Karta Praw w Opiece nad Osobami Starszymi (PDF 173.65 KB)
russian_-_dept_health_-_charter_of_aged_care_rights_0.docx (DOCX 221.84 KB)
Serbian – Повеља о правима старијих лица на негу (PDF 155.77 KB)
Serbian (accessible) – Повеља о правима старијих лица на негу (DOCX 221.76 KB)
Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to support your planning and preparation for the high-risk weather season to ensure the continuity of care and services to older Australians.
Joint letter to approved providers of residential aged care services from the Commission and the Australian Electoral Commission about the 2023 referendum and COVID-19 entry approach for mobile polling staff.
Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.
A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.
Joint letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM and Professor Paul Kelly, Chief Medical Officer to all approved providers of residential aged care services on uptake of the COVID-19 booster.
Letter from Ann Wunsch, Executive Director – Approvals and Serious Incident Notifications, regarding information about your SIRS responsibilities and reporting obligations.
Provider letter Serious Incident Response Scheme – Home Services (PDF 203.66 KB)
Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to all approved providers of residential aged care services on registered nurse cover and care minutes.
The Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, together with the Chief Medical Officer, Department of Health and Aged Care, Professor Paul Kelly issued a joint letter to aged care providers to provide advice in preparing a service for the upcoming Easter holiday period and the approaching winter season.
joint-letter-to-providers-on-covid-19-preparedness.pdf (PDF 136.6 KB)
Home care letter to consumers advising of visit (DOCX 544.33 KB)
Noticeboard poster advising of visit (DOC 728.06 KB)
Noticeboard poster unannounced visit (DOC 732.16 KB)
Site audit notice sent with reminder email (DOCX 83.36 KB)
Site audit poster sent with reminder email (DOCX 706.53 KB)
On Monday 24 October 2022, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers regarding adverse weather events.
On Tuesday 20 September, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to CEOs and Chairs of approved providers regarding the Governing for Reform in Aged Care Program.
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic - Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian - Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek - Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi - Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian - Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian - Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian - Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish - Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian - Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian - Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish - Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese - Commissioner letter to aged care consumers (PDF 205.79 KB)
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms.
On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.
On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.
On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.
On Monday 20 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers inviting them to register their interest with the new Governing for Reform in Aged Care program.
On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.