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Displaying 1 - 20 of 53 results

20 July 2022
Letters,

On Wednesday 20 July 2022, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers regarding antiviral treatments to manage COVID-19 outbreaks.

20 May 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern or complaint? Poster thumbnail

22 April 2022
Guides,
Poster,

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .

21 March 2022
Guides,
Poster,

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

4 circles on a white background with colours sky blue with the image aged person and his carer, green circle with image of a guy saying sorry, pink cicle with an image of a magnifying glass, grey circle with an image of a magnifying glass and light bulb.

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

4 March 2022
Letters,

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

4 March 2022
Letters,

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

25 February 2022
Letters,

The Minister for Senior Australians and Aged Care Services, Senator the Hon Richard Colbeck together with the Aged Care Quality and Safety Commissioner, Janet Anderson, issued a joint letter to residential aged care providers to personally encourage all aged care residents and staff to get their COVID booster vaccination.

Image_Newsletter

18 February 2022
Guides,
Poster,

The poster and video will support you in understanding person-centred care.

Poster with: What is person centered care? in white text on a blue background. There are four circles: pink(work with you and your representatives, grey (talk with you about your preferences), yellow (risk - support you to take risks), and sky blue with an aged person.

22 December 2021
Letters,

On Wednesday 22 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on being prepared for a COVID-19 outbreak.

Image_Newsletter

20 December 2021
Letters,

On Monday 20 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers inviting them to register their interest with the new Governing for Reform in Aged Care program.

Image_Newsletter

14 December 2021
Letters,

On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.

Image_Newsletter

29 October 2021
Guides,
Poster,

The Commission has developed a package of resources to help consumers understand the new restrictive practices requirements.

Poster with: What are restrictive practices? in white text on a blue background. There are five circles: pink, grey. dark green, green and yellow with icons

28 October 2021
Letters,

The Commissioner wrote to approved providers on 7 December 2020 about visitor access in a COVID-normal world

Image_Newsletter

22 October 2021
Poster,

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Two columns: 1. urine colour chart; 2. outline of human body

22 October 2021
Poster,

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Poster with four grey rows and four icons with dipstick container, urinary tract, document and red and white prescription pills

18 October 2021
Fact sheet,
Poster,

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

What happens after you make a complaint poster with three icons: acknowledge investigate and respond

6 August 2021
Language resources,
Letters,
Poster,
Cover image Latvian poster

6 August 2021
Language resources,
Letters,
Poster,
Cover image Korean poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Italian poster

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