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Resource Library

Displaying 1 - 20 of 35 results

20 May 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern or complaint? Poster thumbnail

22 April 2022
Guides,
Poster,

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .

21 March 2022
Guides,
Poster,

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

4 circles on a white background with colours sky blue with the image aged person and his carer, green circle with image of a guy saying sorry, pink cicle with an image of a magnifying glass, grey circle with an image of a magnifying glass and light bulb.

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

18 February 2022
Guides,
Poster,

The poster and video will support you in understanding person-centred care.

Poster with: What is person centered care? in white text on a blue background. There are four circles: pink(work with you and your representatives, grey (talk with you about your preferences), yellow (risk - support you to take risks), and sky blue with an aged person.

29 October 2021
Guides,
Poster,

The Commission has developed a package of resources to help consumers understand the new restrictive practices requirements.

Poster with: What are restrictive practices? in white text on a blue background. There are five circles: pink, grey. dark green, green and yellow with icons

22 October 2021
Poster,

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Two columns: 1. urine colour chart; 2. outline of human body

22 October 2021
Poster,

This provider poster is an educational tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Poster with four grey rows and four icons with dipstick container, urinary tract, document and red and white prescription pills

18 October 2021
Fact sheet,
Poster,

You should not be treated any differently after raising a concern or making a complaint. If you are not happy with how your complaint has been managed, you can also make a complaint directly to the Aged Care Quality and Safety Commission.

What happens after you make a complaint poster with three icons: acknowledge investigate and respond

6 August 2021
Language resources,
Letters,
Poster,
Cover image Latvian poster

6 August 2021
Language resources,
Letters,
Poster,
Cover image Korean poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Italian poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Hungarian poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Hindi Poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Greek poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image German poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image French Poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Dutch Poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Croatian poster

5 August 2021
Language resources,
Letters,
Poster,
Cover image Chinese poster

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