Skip to main content

Resource Library

Displaying 1 - 20 of 65 results

7 September 2022
Guides,

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

thumbnail image of Guidance for applicants seeking approval to provide aged care document

19 August 2022
Forms,

Under section 9-1 of the Aged Care Act 1997 approved providers are required to notify the Aged Care Quality and Safety Commissioner of any change of circumstance that materially affects their suitability to be a provider of aged care. 

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexplained absence from care. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unexpected absence from care, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to inappropriate use of restrictive practices. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Inappropriate use of restrictive practices fact sheet, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to stealing or financial coercion by a staff member. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Stealing or financial coercion by a staff member, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexpected death. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unexpected death, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to psychological or emotional abuse. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Psychological or emotional abuse, followed by two columns of text.

9 August 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unreasonable use of force. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

Document with a teal coloured header and the text Reportable incidents: Unreasonable use of force , followed by two columns of text.

27 April 2022
Brochure,

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

elderly woman looking worried and looking outside her window

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

16 March 2022
Regulatory Bulletins,

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

First page of RB 2021-12 Reconsideration of reviewable decisions

1 March 2022
Regulatory Bulletins,

RB 2021-13 From 1 July 2021, approved providers have updated and specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Quality of Care Principles 2014 (the Principles) relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Cover image of RB 2021-13, white text with a teal background and purple ribbon

28 February 2022
Tool,

These clinical forms are part of the 'Clinical Pathway for older people in aged care homes: suspected urinary tract infections (UTIs)'.

Form with multiple tables and boxes

24 February 2022
Report,

Between November and December 2020 the Commission audited a sample of approved providers across Australia to assess their understanding of their refunding obligations and the Liquidity Standard.

Cover of Prudential campaign report

24 January 2022
Brochure,

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Text and images of urinary tract, dipstick container and white and red prescriptions pills

24 January 2022
Regulatory Bulletins,

RB 2021-15 This Regulatory Bulletin outlines the requirements for providers to have continuous improvement systems and processes that assess, monitor, and improve the quality and safety of care and services.

For more information, visit the Regulatory Bulletin page

Cover image - RB 2021-14 Change in service ownership

13 January 2022
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

22 December 2021
Guides,

This guidance gives providers practical tips when making reports about serious incidents through the My Aged Care Provider Portal.

Cover of Reporting serious incidents Using a problem solving approach to enhance effective incident management

22 December 2021
Guides,

This guidance provides information for providers on the problem solving model supports the key elements of an effective incident management system.

Cover of Reporting serious incidents Using a problem solving approach to enhance effective incident management

22 December 2021
Letters,

On Wednesday 22 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on being prepared for a COVID-19 outbreak.

Image_Newsletter

Was this page useful?
Why?
Why not?