Skip to main content

Resource Library

Displaying 1 - 20 of 29 results

20 May 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern or complaint? Poster thumbnail

9 May 2022
Corporate publications,

Aged Care Quality and Safety Commission Statement of Intent 2022.

statement of intent document

9 May 2022
Corporate publications,

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

statement of expectation document

22 April 2022
Guides,
Poster,

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .

21 April 2022
Video,

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

2 ladies talking with empty chat bubbles on a light orange background

4 April 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

23 March 2022
Fact sheet,

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

circle in a sky blue background cut into quarters yellow which says liquidity standard, teal with a book that says records standard, violet with paper image which says disclosure standard and orange with a group of people which says governance standard

21 March 2022
Video,

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

2 people talking an aged women and a younger man with blank conversation bubbles on a pink background

21 March 2022
Guides,
Poster,

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

4 circles on a white background with colours sky blue with the image aged person and his carer, green circle with image of a guy saying sorry, pink cicle with an image of a magnifying glass, grey circle with an image of a magnifying glass and light bulb.

4 March 2022
Letters,

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

4 March 2022
Fact sheet,

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

4 March 2022
Letters,

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

unreasonable use of force PDF document in white text over a teal background

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

SIRS notification example response unexplained absence from care PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

SIRS notification example response neglect PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

SIRS notification example response inappropriate restrictive practices PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

Cover image of a PDF document in white text over a teal background saying unlawful sexual contact

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

SIRS notification example response Stealing or financial coercion PDF document in white text over teal background.

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting unexpected death in the My Aged Care portal.

SIRS notification example response Unexpected death PDF document written in white text over a teal background

28 February 2022
Handbook,

This example response supports the information providers need to consider when reporting psychological or emotional abuse in the My Aged Care portal.

SIRS notification response PDF file saying emotional and psychological abuse in white text over a teal background

Was this page useful?
Why?
Why not?